Tier 2 Support Engineer – MSP

If you’re a well-rounded MSP engineer who values autonomy, creativity, and real flexibility, this is a rare opportunity to join a great forward thinking team that truly trusts its people.

This growing MSP operates at the intersection of technical excellence and creative problem-solving
, supporting a diverse client base that includes architecture firms, nonprofits, and financial institutions. The culture is built around freedom, trust, and initiative
—with no micromanagement, no PTO tracking, and real investment in your professional growth. If you love modern tech, independence, and making a meaningful impact, you’ll thrive here.

Due to continued growth in the Atlanta market, the team is adding a Tier 2 Support Engineer
.

• Provide remote and occasional onsite support across Mac & Windows environments
• Resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals
• Troubleshoot Microsoft 365, Google Workspace, printing, and basic networking
• Set up new workstations, perform upgrades, and configure cloud services
• Assist with light project work (network setups, server deployments, VoIP migrations)
• Communicate clearly and empathetically with end users
• Use and improve internal documentation to speed up resolution times

• A naturally curious, independent problem solver
• Professional experience supporting both Mac & Windows
• Strong communication and customer service skills
• A self-starter who can prioritize and manage their own workload
• Local to 30328 with reliable transportation for rare onsite support
• $1,000 home office setup credit (chair, desk, monitors, etc.)
• True work-from-anywhere flexibility
• No PTO tracking
• Flexible maternity & paternity leave
• 401(k) with immediate, nonelective employer match
• Medical plans + HSA option
• Short & long-term disability