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Remote Tier-1 Customer Success Specialist
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-07
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Leadingreach
Remote/Work from Home
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Leading Reach is hiring a Customer Success Representative to own the day-to-day IAS Help Desk queue for U.S. healthcare-platform customers. You will provide Tier 1 support for integration and automation tickets, protect response times and ensure issues reach the right team with context.
You will troubleshoot data-transmission and integration issues raised by U.S. clients, maintain incident notes and contribute to process improvements.
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