Implementation Manager - Grants

We are seeking an Implementation Manager who will serve as the primary point‑of‑contact for clients during onboarding, overseeing the entire implementation process from kickoff through transition and adoption.

• Conduct kickoff meetings, gather business processes, and define requirements.
• Provide expert guidance on configuring our SaaS products to meet client needs.
• Perform basic project management: scope coordination, risk assessment, communication planning, and change‑management support.
• Customize system settings, workflows, and integrations while minimizing customizations.
• Prepare data in Excel, run simple scripts, and author ad‑hoc reports for clients.
• Collaborate with sales, product, success, and technical support teams to ensure smooth transitions.
• Develop and deliver training sessions and create implementation documentation, user guides, and knowledge‑base articles.
• Troubleshoot and resolve implementation issues, escalating complex problems as needed.
• Contribute to continuous improvement of implementation processes and methodologies.

• Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience.
• 3+ years of client‑facing implementation experience, preferably in SaaS.
• Strong understanding of software implementation methodologies and best practices.
• Excellent communication, interpersonal, and workshop leadership skills.
• Technical aptitude with quick learning of new software and capability to address challenges.
• High proficiency in Excel and analytical problem‑solving.
• Experience authoring reports from relational databases (SSRS or PowerBI) is a plus.
• Experience with CRM, ERP, or enterprise software implementations, especially Gov Tech, is a plus.
• Familiarity with project‑tracking tools such as Jira, Cloud Coach, Autotask, or Asana is a plus.

Hybrid role: 3 days per week in our Atlanta, GA office with remote work options.

• Competitive wages.
• Health and dental benefits.
• Wellness days and flexible work arrangements.
• Community engagement and culture initiatives.