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Remote Tech Support Manager - Analytics & AI-Driven Automation
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-10
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Novakid School
Remote/Work from Home
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Novakid School is seeking a Technical Support Manager to lead a remote Level 2 support team for a children’s English language program. You will handle requests, diagnose issues, and escalate where needed to ensure rapid resolutions and minimal downtime.
You’ll build and maintain a knowledge base, report on trends, and identify automation opportunities to reduce repetitive support tasks, helping scale our global user base.
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