IT Support Specialist

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

IT Support Specialist

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

IT Support Specialist

Department of Early Care and Learning

JR

Day (United States of America)

$41,569.83 - $54,428.52

Salary: $41,569.83 - $54,428.52

Commensurate with experience and education .

Job Code: ITP
161

Pay Grade: J

Location: Atlanta, GA

Bright from the Start:
Georgia Department of Early Care and Learning is responsible for meeting the child care and early education needs of Georgia's children and their families. It administers the nationally recognized Georgia's Pre-K Program, licenses child care centers and home-based child care, administers Georgia Childcare and Parent Services (CAPS) program, federal nutrition programs, and managers Quality Rated, Georgia's community powered child care rating system.

The department also houses the Head Start State Collaboration Office, distributes federal funding to enhance the quality and availability of child care, and works collaboratively with Georgia child care resource and referral agencies and organizations throughout the state to enhance early care and education.

The IT Support Specialist will assist customers who are experiencing any procedural or operating difficulty with the use of DECAL equipment and industry standard IT applications, products, or services. Complex and/or high priority problems are escalated to our lead or specialized support groups for resolution when needed, but the IT Support Specialist is responsible to ensure that an effective solution is provided to the user.

• Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7-10, Office Suite, various browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Assist users with information security and privacy questions, provides direction for correct course of action.
• Supports and responds to 750 user’s problems and 2400 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up.

• Tracks all user incidents in the agency tracking system.
• Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals.

• Troubleshoots desktop and network printing problems for various vendor printing devices. Escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendor’s printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and…