IT Field Engineer

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $8.1 billion in revenue for 2025, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for mission critical, industrial, life sciences, power & energy, aviation, commercial, institutional, residential and sports & entertainment related building projects.

The IT Field Engineer provides advanced IT services to internal customers at Clayco jobsites across the country. Building on the Field Support Technician role, this position adds responsibility for solution design and ownership of jobsite communication. Beyond installing, documenting, and testing computer systems and peripherals, the Field Engineer serves as the primary technical point of contact for jobsite stakeholders, designs and commissions network and AV solutions for temporary site infrastructure — including AV tent builds and data center temporary connectivity — and communicates project timelines directly to jobsite leadership.

This role requires the ability to translate field requests into workable technical designs and to prioritize tickets according to business impact. It is a heavily field-based position: expect 40% or more travel, frequently to active construction sites, with the ability to deploy on short notice when a site-down condition requires immediate on-site resolution.

• Provide day-to-day IT support to remote jobsites across the Clayco portfolio.
• Serve as the primary point of contact for jobsite leadership regarding IT infrastructure status, timelines, and open requests.
• Communicate project timelines to jobsites and proactively update stakeholders as scope or schedule changes.
• Own communication of solution timelines back to jobsite requestors, from initial scoping through completion.
• Prioritize problems and incidents by business impact and elevate to internal teams as appropriate.
• Perform post-resolution follow-ups on requests and incidents to confirm resolution and customer satisfaction.

• Design and implement solutions for jobsite requests, including AV tent builds and temporary connectivity infrastructure.
• Commission internet and network designs for data center sites, including validation and handoff documentation.
• Perform physical installation of Meraki networks and full-site mesh networks.
• Install and configure satellite and cellular communication solutions.
• Configure Cisco AV room kits (Webex) at the design level to meet jobsite requirements.
• Align IT infrastructure timelines with construction milestones in coordination with Design and Construction teams.

• Serve as first line of troubleshooting for remote networks, with escalation authority for design-level issues.
• Perform regular health checks on equipment at remote sites.
• Perform preventative maintenance, including inspection and cleaning of workstations, printers, and peripherals.
• Manage printer hardware and software across jobsites.
• Work with ISP vendors and managed services partners to resolve technical problems.
• Partner with Service Desk, Device Support, Engineering, VDC, and Development teams to resolve local and remote client issues.
• Create and maintain training materials and knowledge base articles.
• Provide training on software, hardware, and systems to Clayco team members.
• Use diagnostic utilities, knowledge bases, and internet resources to document troubleshooting processes others can follow.
• Identify recurring incidents,…