Workforce Scheduling Program Manager

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Summary The Workforce Scheduling Program Manager leads workforce planning, staffing, and scheduling initiatives across the organization. This role partners with Operations, Finance, Data Services, IT, and People teams to improve volume forecasting accuracy, optimize staffing strategies, and drive consistent scheduling practices that support operational performance and growth. As the business owner of workforce management processes and systems, the Program Manager uses data-driven insights to identify opportunities, implement best practices, and ensure effective workforce planning across the Company, a multi-site healthcare organization.

This position plays a critical role in enhancing efficiency, standardization, and team member experience.

Qualifications

Education Required:

Bachelor’s degree; experience will be considered in lieu of a degree.

Licenses/Certifications

Required:

None Work Experience

Required:

3+ years of workforce management or scheduling experience (e.g., forecasting, staffing models, capacity planning) in multi-site environment.
5+ years of health care experience.

Scheduling experience in a medical environment.

Experience in development, management, and enforcement of multi-site scheduling and payroll processes and best practices.

Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization.

Preferred Qualifications , Education, Licenses, Certifications, Experience, etc.:

None Knowledge, Skills, and Abilities This role involves interaction and collaboration with other departments, Joint Venture team members, and health system partners and requires excellent judgment and interpersonal skills.

Workforce management and staffing‑to‑model expertise across multi‑site healthcare operations.

Proficiency with scheduling and time‑tracking systems and their enterprise‑wide optimization.

Knowledge of timekeeping processes, clock‑in/clock‑out compliance, and overtime controls.

Ability to analyze data, build reports, and monitor schedule and staffing compliance.

Skill in developing and improving standard processes and best practices for scheduling and time tracking.

Familiar with integrations including flat-file exports/imports and APIs between scheduling systems and other systems such as a data warehouse of HRIS. Ability to and interest in expanding technical knowledge particularly in areas of AI-driven forecasting, automated modeling, and information distribution via automated integrations.

Ability to translate business requirements from operations leaders into clear technical specifications for forecasting, optimization, and reporting enhancements, and to prioritize a backlog of improvements

Experience operationalizing analytics, including building or overseeing dashboards in tools such as Tableau, Power BI, Sigma, etc. to monitor model adherence, volumes, and key SLAsStrong collaboration and stakeholder‑management skills across operations, FP&A, IT,Talent Acquisition, and health‑system partners.

Effective problem‑solving and sound judgment in addressing workforce and scheduling issues.

Clear written and verbal communication skills for templates, guidance, and performance updates.

Ability to work independently, set priorities, and meet enterprise deadlines in a remote environment.

Customer‑service orientation in supporting internal teams and external health‑system partners.

Required Functional

Competencies:

INTERPERSONAL – Develops and maintains excellent working relationships and possesses exceptional judgment ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others…