Property Adjuster Chicago, IL

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of an inside Property Adjuster, and what it takes to do the job!

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and Claims

X Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

• Customer Service Expert — live into Allstate's Claims Culture by caring, empowering, and restoring; be compassionate, clear, and a committed partner in each Property claim. Lead with empathy, always.
• Investigator — confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Effective Communicator — use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Offer the customer their preferred communication method to efficiently discuss claim needs and keep them updated on progress.
• Negotiator — evaluate and negotiate claims settlements with customers, vendors, third‑party carriers, and claimants, in accordance with all legal and business standard methodologies. Incorporate tactics to handle challenging and complex situations.
• Problem Solver — utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, while applying sharp critical‑thinking skills.
• Recorder — protect the company financially by executing policies along policy agreements and keeping a clear record of your work in a claims system. Ensure timely and accurate documentation for each claim.

• Monday – Friday; 8 am – 5 pm with rotational Saturday duty.
• In Office:
  Monday, Wednesday & Friday.
• Remote:
  Tuesday & Thursday.
• Office Address: 3100 Sanders Road, Northbrook, IL.
• Must be willing to work weekends and extended hours if necessary.

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail‑oriented and organized, with a focus on delivering high‑quality and efficient claim resolutions.
• Residency within the posted location is mandatory for this role.

• The training program builds a claims foundation and supports understanding of systems and processes in day‑to‑day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

As a condition of employment, you may be required to obtain an adjuster and/or an appraiser license, which may include passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you and the Centralized Licensing team to ensure that you are properly licensed.

You may be eligible for a $1,000 licensing…