Retention Supervisor

Overview

Employer Industry: Insurance Services

Why Consider this Job Opportunity:

• Salary up to $68,000
• Performance-based commission structure and bonus incentives
• Opportunity for career advancement and growth within the organization
• Fully remote position offering flexibility in work location
• Supportive and collaborative work environment focused on team success
• Chance to make a significant impact on customer retention and satisfaction

• Lead daily coaching activities including side-by-sides, team huddles, and monthly one-on-one sessions focused on development and performance
• Monitor call quality, customer interactions, and process adherence to identify coaching opportunities
• Develop and implement creative retention strategies to improve customer retention rates
• Build, monitor, and analyze KPIs including retention rate, customer satisfaction, and call quality
• Partner with recruiting to identify, interview, and onboard new Retention team members

• High school diploma or equivalent (Bachelor's degree in Business or Communications preferred)
• 3-5 years of insurance industry experience (Property & Casualty preferred)
• 1-3 years of coaching, training, or developing team members
• Proven track record driving sales, retention, or round-out opportunities
• Active Property & Casualty insurance license (or ability to obtain within 90 days)

• Previous supervisory or team lead experience in insurance or financial services
• Experience with retention strategies, customer save techniques, and objection handling
• Familiarity with insurance CRM systems and quality monitoring tools
• Strong organizational skills with attention to detail
• Self-starter with entrepreneurial mindset and initiative to drive continuous improvement

#Insurance Services #Remote Work #Career Opportunity #Competitive Pay #Team Leadership