Commercial Insurance Account Manager - Specialty Programs & Certificates

JOB OVERVIEW

This team is based in the Atlanta, GA area & all work from home, but come into the Atlanta (Sandy Springs) office as needed for team & client meetings. The team works hard & plays hard; their teamwork & culture is a huge part of their success. They work on all lines of commercial insurance and their specialty is 100% working with sports-related clients and is a mix of professional sport teams, franchises, organizations, and amateur sport teams and organizations as well.

This is an exciting opportunity to join a driven, energetic, fun team who loves to grow and develop their team members!

REMOTE
- But candidates must live in the Greater Atlanta GA area and be willing & able to drive to EPIC's Sandy Springs GA office as needed for meetings.

• Candidates with strong, professional communication skills – both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation with clients or internal stakeholders.
• High attention to detail, and the ability to learn and understand software systems quickly.
• REQUIRED:
  At least 1+ year of experience working for an insurance agency, broker or carrier or a recent Risk Management / Insurance bachelor's degree.
• Candidates who adapt well to priority changes, deadlines, and who love problem solving and coming up with solutions and answers to client questions.

• Responsible for the day-to-day management of the EPIC Sports customized certificate issuance system
  • Communicate with Insureds and certificate holders (municipalities, venue owners, etc.) to assess certificate needs and ultimate issuance.
  • Correspond with insurance carrier partners to verify certificate and endorsement language compliance.
  • Interact with clients during on-boarding process to determine short and long-term certificate issuance needs and effectively present and educate clients on system capabilities.
• Responsible for the day-to-day servicing of a range of specialty insurance programs, directly delivering solutions to hundreds of small business owners
  • Effectively interact / communicate with clients and insurance company representatives.
  • Respond to client questions, requests and projects in a timely manner.
  • Provide placement services for clients including assistance with completion of insurance applications, marketing / securing quotations from insurance carriers, reviewing and analyzing quotations, and providing proposals with recommendations for consideration to prospective clients.

• Excellent attention to detail.
• Strong written and verbal communication skills.
• Solution-oriented mindset and approach.
• Strong time management and prioritization skills – can effectively triage third-party requests.
• Highly responsive to client inquiries and requests (committed to EPIC Sports’ 24-hour goal).
• Personal passion for sports and/or fitness preferred.

• Education – high school diploma required, college degree preferred.
• Georgia Property & Casualty Agents license preferred, but not required; if not already licensed, must get licensed within 90 days of hire.
• Computer literate with basic knowledge of Internet Explorer, Microsoft Office (Outlook, Word, Excel, Power Point).
• Familiarity with certificate issuance and strong understanding of Commercial General Liability coverage.
• Knowledge of risk purchasing group programs and master policy programs a plus.
• Ability to multi-task with exceptional organizational skills.

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days.
• Generous leave time options:
  Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• Generous employee referral bonus program of $1,500 per hired referral.
• Employee…