Remote General Liability Adjuster - Tech-Driven Claims

General Liability Adjuster
- Dedicated Account

Reserv is an insurtech creating and incubating AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is backed by Bain Capital and Altai Ventures and began operations in May 2022. We automate highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters.

We are looking for people who can work in an evolving environment and are excited about building a leading TPA and tackling claims challenges.

We are building a dedicated claims pod for an account and are hiring two General Liability Adjusters to own it alongside a Team Lead. This is a single, focused account, so you won’t be spread across many programs. You will gain deep expertise in this book of business and become the trusted contact for the client.

You will speak with customers directly, educate them, and guide each claim to the best possible outcome. You will manage an inventory of claims, triage critical cases, and deliver for everyone involved. The general liability work here spans Premises, Habitational, Risk Transfer, Construction, and more, including complex injury exposure.

This is an opportunity to help build a tech-driven claims organization from within. If you wish claims work were smarter and less manual, this is where you can make that real.

• A passionate adjuster who cares about the customer experience.
• Empathetic and patient with customers, claimants, and colleagues alike.
• Someone who moves with urgency without burning out.
• Creative in resolution; you find the right exit ramp for a claim in the insured's best interest.
• Comfortable with conflict; it doesn’t have to be adversarial, but it does have to be a conversation.
• Curious; you dig for the full story to make the right calls early and action them fast.
• Anti-status-quo; you don’t just wish things were done better, you take action.
• A clear communicator. We’d love to hear what that word means to you.
• In possession of a sense of humor; claims are hard enough as it is.

• Handle all aspects of General Liability claims including Slip and Falls, Habitational, Risk Transfer, Construction, and New York Labor Law among them.
• Provide prompt, courteous, high-quality service to policyholders and claimants: answer calls, file claims, and resolve requests.
• Gather the information needed to initiate a claim, and explain policy, coverage, and the appropriate course of action.
• Manage an inventory of general liability claims, analyze coverage, and flag potential coverage issues.
• Establish initial reserves for all potential exposures and adjust them appropriately throughout the life of the claim.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Negotiate settlements with claimants, insureds, and attorneys within your approved payment authority.
• Direct outside investigators and client counsel to resolve claims, working closely with the client throughout.
• Contribute to our claims guidelines, best practices, and process improvements — your input shapes how the team works.
• Keep learning: court decisions, evolving guidelines, and policy changes that affect the work.

• Minimum of 3 years  General Liability claims experience (Premise, Habitational, Risk Transfer, BOPs, Dwelling). Construction, Employers, and Liquor Liability/Dram Shop experience a plus.
• Experience with complex, litigated third-party bodily injury and property damage claims.
• Strong policy interpretation skills, including drafting Reservation of Rights letters and coverage declinations.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Sound judgment analyzing complex data and making decisions within established guidelines.
• Bachelor s degree, or equivalent industry experience. JD or professional insurance designations a plus.
• Willingness to travel occasionally for client and claims needs.
• Generous…