Allstate Inside Property Adjuster – In Office ​/ Hybrid – Atlanta, GA

Moderate Inside Property Adjuster

This is an IN-OFFICE Hybrid Trainee role in the Allstate Atlanta office. This is an in-office role from 8:00 – 4:30 EST Monday-Friday. During the 15 week initial training period, you will be in office Monday-Friday. After training is complete, you will be in office Monday, Wednesday, and Friday, and work from home on Tuesday, Thursday, and rotational Saturday. The office is located at 400 Galleria Parkway SE, Atlanta, GA 30339.

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working from our Atlanta office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages.

This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert – you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. This role involves taking care of customers in their times of need
• The Investigator – you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage
• The Effective Communicator – you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations
• The Problem Solver – you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
• The Recorder – you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim

Schedule:

8:00 – 4:30 EST Monday-Friday in office during 15 week initial training period. Monday, Wednesday, Friday – in office after training is complete. Tuesday, Thursday and rotational Saturday – Work From Home.