Field Claims Specialist II, Property Contents; Chicago, IL - WFH

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Property Contents, Field Claims Specialist, you'll assist with the investigation and evaluation of moderate to severe losses focusing on the contents portion of the loss. You will meet with customers or their representative to complete an inventory of damaged contents and conduct research to establish pricing for damaged contents. During the claim, you will work with vendors on cleaning, restoring and replacing damaged contents.

Candidate Locations:
Chicago, IL (preferred)

• 3-5 years of insurance field/property claims handling or adjusting experience
• Solid experience with Xactimate
• Content Inventory, Pricing and Repair/Mitigation experience
• Construction background/experience - Residential, Remodeling, Water mitigation, etc.
• Strong customer service competency
• Strong written & verbal communication skills

• Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more.

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• Handles all assigned claims, promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.

• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.

• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.

• Maintains current knowledge of insurance and applicable product/services, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars and/or training sessions.

• Maintains current knowledge of local industry repair procedures and local market pricing.

• Submits severe incident reports, reinsurance reports and other information to claims management as needed.

• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial or subrogation.

• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

• Mentors less experienced claims associates and helps with training/presentations as assigned by claims management.

May perform other responsibilities as assigned.

Reports to Claims Manager. Individual contributor role.

Undergraduate degree or equivalent experience.

State licensing where required. Successful completion of required/applicable claims certification training/classes.

Three to five years related property claims experience. Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, discussion and settlement activities used to resolve extensive property damage claims.

Proven ability to meet customer needs and provide exemplary meaningful service by…