Customer Success Engineer, Gig Vertical; US Remote

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission‑critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are hiring a Customer Success Engineer to support our Gig vertical, working directly with high‑growth platforms that rely on real‑time, API‑driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers. Customer Success Engineers serve as the primary technical resource for our gig customers and prospects.

You will work closely with customer engineering teams to guide API integrations, help them design scalable workflows, and ensure they are able to move from evaluation to production efficiently and confidently. Many of our gig customers operate in fast‑paced environments with unique onboarding and compliance needs, and this role plays a critical part in enabling those workflows through our platform.

Prior experience working with gig or marketplace platforms is helpful but not required. We are equally excited about candidates who bring strong API experience, curiosity, and a willingness to learn new business models. While the role is 100% remote, individuals must be located in the United States.

• Are cool‑headed problem solver who enjoys working at the intersection of technology and customer outcomes.
• Are comfortable engaging directly with customer engineers and technical stakeholders, explaining concepts clearly and adapting your approach based on audience and use case.
• Can take abstract requirements and translate them into practical, scalable API‑based solutions.
• Thrive in environments with ambiguity and evolving requirements and proactively ask questions to drive clarity.
• Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams.
• Are interested in supporting modern, API‑first platforms, including those operating in high‑volume or on‑demand workforce environments, even if you have not worked in the gig economy before.

• Act as a subject matter expert on First Advantage’s API capabilities, with a focus on supporting gig and high‑volume onboarding use cases.
• Work directly with prospects and customers to understand their technical requirements and guide them through API integration design and best practices.
• Deliver technical demonstrations and walkthroughs for new and existing customers, clearly explaining how our APIs can be used to support their workflows.
• Partner with internal teams to capture customer feedback, document integration challenges, and influence improvements to API functionality and developer experience.
• Help maintain and improve public‑facing API documentation and developer resources to support customer self‑service and faster integration.

• 4+ years in software engineering or similar role; API experience required.
• Strong familiarity with RESTful APIs.
• Backend experience with Postman, Java, Node.js, Python.
• Strength writing production‑ready, scalable code.
• Technical support experience strongly preferred.
• Ability to translate technical concepts into business concepts and vice‑versa; strong communication skills.
• Develop tools, processes and best practices to ensure customers are realizing the best possible value from the API solution and the platform.
• Strong project management skills and experience working in an agile development environment.

First Advantage…