Training Specialist Sr

Position: Training Specialist Sr.
Title: Training Coordinator (Training Specialist Sr)
Location: 1015 West Devon Ave, Itasca, IL 60143
Timing: Mon Friday 7 am to 4 pm
Position Type: Onsite
Duration: 1 year with potential to extend

Job Description:
Work Location & Schedule
" Work location: Fully onsite.
" Assignment location: Itasca, Illinois (approx. 15 minutes from Des Plaines HQ).
" Schedule: 5 days/week, 40 hours; typical start time 7:00 7:30 AM with flexibility based on candidate needs.
" Travel: Not required; potential optional travel to Des Plaines ~1x/year for in-person meetings or town halls.

Role Context
" Reason role is open: Need additional support to process daily training transactions while full-time staff support an LMS system upgrade.
" Primary focus: Day-to-day LMS transactions and training requests.
" Projects supported: Minimal project work; possible involvement with LMS system upgrade.
" Typical day: Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.
" Work breakdown after training: 75 80% transaction processing, 15 20% meetings, ~5% project work.
" Regular interactions: Hiring manager, full-time training coordinator (Josie), document control team, training team, internal
*** molecular division stakeholders.
" First 90 days success: Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.
" Previous hiring challenges: Commute to Itasca, fully onsite requirement, lack of hands-on LMS transaction processing experience.

Candidate Profile Skills & Experience
Required skills:
" Strong communication and customer service skills (white-glove support for leadership when needed).
" Experience processing transactions in an LMS, document management, or change management system (Smart Solve experience preferred but not required).
" Proactive communication and collaboration with team and stakeholders.

Preferred skills:
" Experience creating or updating training materials or documents.
" Instructional, teaching, training, or team leadership experience.
" Microsoft Office proficiency (Excel, Word, PowerPoint);
SharePoint, Power BI, Power Automate are a plus.
"

Education:

Bachelor s degree preferred (science, education, or equivalent experience).
" Industry experience: Medical/pharmaceutical preferred, not required.
" Systems used daily: Smart Solve LMS, Microsoft Teams, Outlook, Office suite.
" Best personality traits: Proactive, positive, collaborative, goal-oriented, comfortable asking questions.

Interview Process
" Interview format:
Prefer in-person in Itasca;
Teams video acceptable if needed.
" Interviews: Typically one interview; potential second with hiring manager s manager.
" Interviewers: Hiring manager; possibly her manager for final candidates.
" Ideal start date: As soon as possible; flexible for notice period.
" Upcoming time off affecting interviews: None known.

Additional Insights
" Urgency: Very high; role needed ASAP due to workload and system upgrade.
" Deal-breakers/red flags: Requesting remote work, inability/unwillingness to commute to Itasca, negative prior ***/Client records in Fieldglass.
" Team culture: Highly collaborative, supportive, daily touchpoints, shared knowledge, recognition-driven, proactive planning for workload surges.

• Processes transactions in the Learning Management System per company training programs.
• Project implementation experience may be required for initial plan design and existing plan enhancements; able to execute testing and provide feedback on system changes.
• Relies on extensive experience and judgment to plan and accomplish goals. Delivers training at a level which requires facilitation of group process in diverse settings; design learning interventions to meet defined needs; works with management to define organizational objectives and assist in the designing of courses to meet those business needs.
• BS (5+ years) in a learning, technical, or closely related discipline, or sufficient practical and transferable experience to demonstrate practical equivalence; understands human learning concepts and has experience designing learning interventions to meet specific business needs.