Facilities Manager

EF Operations Manager

Geographically based in San Francisco, you will own the physical spaces that power our US programs. Keeping our beautiful 501 Folsom office and our Founder Residences running flawlessly so that founders and the EF team can do their best work. Our SF site is the global hub for EF founders and companies from across the world. As part of the Talent Agent model we bring together exceptional individuals who live together in our Founder Residences and work out of our 501 Folsom office.

Joining the US operations team, you will be the person who makes our spaces feel uniquely special - safe, well-maintained, and welcoming. You will play an integral role in building EF's reputation as one of the best places in the world to build an early-stage company.

This role requires you to be able to work up to five days a week across our San Francisco office and Founder Residences, and to be reachable for site emergencies outside of standard hours.

Responsibilities include:

• Own and maintain the 501 Folsom office, creating an environment where founders and the EF team thrive. You will take complete ownership of our office space in the heart of San Francisco, taking pride in how we present it to investors and founders. As we open the space out to alumni and portfolio companies, you will own how we ope rationalise this.
  
  The role includes day-to-day upkeep (anything from refilling our coffee machine to collecting the mail), managing relationships with the building landlord and property management, overseeing cleaning and maintenance vendors, running equipment audits, and keeping the space fully stocked and presentable at all times.
• Manage our Founder Residences end-to-end. You will be responsible for the smooth running of the places our founders call home during the program. This spans move-ins and move-outs, furnishings and supplies, coordinating cleaning and laundry services, resolving maintenance issues quickly, liaising with landlords and property managers, and ensuring each residence is safe, comfortable and our founders are able to just focus on building.
  
  You will be the first point of contact for residents and will handle issues with discretion, care and competence.
• Own health, safety and compliance across all sites. You will lead on health and safety for both the office and the residences – risk assessments, fire safety and emergency procedures, first aid provisions, and ensuring we meet our obligations under local regulations and our lease agreements. You will keep clear records and proactively close any gaps before they become problems.
• Manage vendors, budgets and facilities spend. You will source, negotiate with and manage external vendors. We have an existing roster (but it will be your job to fill any gaps) from contractors and handy people to cleaners, security and supply providers. You will own facilities budgets, track and reconcile spend, and consistently find ways to deliver the best environment in the most cost-efficient way.
• Support seamless event operations. We run frequent events out of our San Francisco office, ranging from small fireside chats to larger demo days. You will provide the facilities backbone for these events – room set-up and reset, AV and equipment readiness, access and security, catering logistics, and ensuring the space looks and runs to the highest standard with only light guidance.
• General operational and IT support. You will be a consistent thread across EF's US operations, working with both the Talent Agent and SF Launch teams, and will own basic IT operations across sites (e.g. wifi and AV troubleshooting, device set-up, escalating to IT where needed).

Qualifications include: