Principal Customer Success Manager - Remote

Overview

Principal Customer Success Manager - Remote (Finance)

Principal Customer Success Manager role is responsible for driving adoption and success of CLSS offerings among ESD/SMB customers. This role shapes key partnerships, identifies solution gaps, and influences portfolio growth across the software customer base. The position requires cross-functional collaboration and thought leadership to deliver meaningful insights and drive operational excellence.

Reporting Relationships
:
Reports to Director of Fire Software Sales, dotted line to Director of Offering

KEY RESPONSIBILITIES

• Develop and execute medium- to long-term customer success relationships
• Drive adoption of CLSS offerings with ESD/SMB customers
• Build and nurture strategic partnerships with key companies
• Work with offering leaders in developing impactful products as well as resolving defects
• Identify and implement strategies for increasing share of demand (GTM, pricing, tech support, customer service)
• Challenge commercial and offering teams on portfolio direction and business models
• Influence go-to-market decisions and discover new funding models for growth
• Contribute to strategic planning (STRAP, AOP) with portfolio and commercial leaders

YOU MUST HAVE

• Bachelor's degree or successful career progression in operations over minimum of 10 years
• Deep understanding of ESD operations (installation, compliance, scheduling) and facility owner responsibilities
• Experience building customer success strategies and driving software adoption
• Familiarity with recurring revenue business models and channel GTM for new technologies
• Strong business and sales acumen, including budgeting and technology integration
• Experience in mapping products for ESD/Facility operations and developing M&A strategies
• Demonstrated ability to drive cultural change in sales and customer success teams

WE VALUE

• Minimum 10 years  experience in large, matrixed organizations with a proven track record of innovation and results
• Critical thinker with disciplined problem-solving skills
• Willing to advocate passionately for strategic initiatives
• Effective risk manager, confident in decision-making amid uncertainty
• Capable of becoming a recognized thought leader in the industry
• Excellent communication, persuasion, and influencing skills
• Recognized as a self-starter, motivator, and charismatic leader
• High integrity, ethics, and commitment to diversity and inclusion
• Relevant domain experience in Honeywell s Fire markets (Buildings, Healthcare, Critical Environment, Hospitality) is a plus
• Knowledge of software marketplace development is a plus

The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is . For Washington and most major metropolitan areas in New York & California, the annual base salary range is . Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate s work experience, education and training, key skills, as well as market and business considerations.

This position is incentive plan eligible.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:
Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Required Skills