Operations Manager; Regional - Chicago

Operations Manager (Regional) - Cloud Kitchens Chicago

Location:

Chicago, IL

Cloud Kitchens helps restaurateurs around the world succeed in online food delivery. We transform underutilized properties into smart kitchens to better serve restaurateurs, customers, and neighborhoods.

• Managing Operations Across Sites
  :
  Oversee day-to-day operations of 8 Cloud Kitchens facilities within your region, ensuring consistent performance and high standards.
• Leading High-Performing Teams
  :
  Hire, train, and coach hourly staff and salaried site-level managers to execute flawlessly and grow professionally.
• Optimizing Fulfillment and Operations Processes
  :
  Continuously improve order fulfillment service focusing on scalability, efficiency, and customer satisfaction.
• Maintaining Operational Discipline
  :
  Own the P&L for the region, identify cost-saving opportunities, and drive financial performance.
• Driving Customer Success
  :
  • Support onboarding of new customers.
  • Resolve operational support issues on-site.
  • Partner with sales to backfill vacant kitchens.
  • Build strong relationships with 3PL partners.
• Stakeholder Communication
  :
  Collaborate cross-functionally to shape product roadmaps, close feedback loops, and resolve issues effectively.
• Ensuring Compliance & Safety
  :
  Maintain all facility permits, licenses, and compliance with food safety and building standards.

• Strategic Problem Solver
  :
  Break down complex problems, prioritize solutions, and make smart decisions under pressure.
• Process Builder / Manager
  :
  Design scalable solutions and use data to drive continuous improvement.
• Real-Time Operations Leader
  :
  Stay calm under pressure and react swiftly to unexpected events.
• People Manager
  :
  Inspire, develop, and lead teams in an operational environment.

• 3-5 years of experience in operations, logistics, facilities management, or hospitality.
• Experience managing frontline teams, preferably in multi-site environments.
• Proven ability to own KPIs and drive measurable improvements.
• Strong analytical, communication, and problem-solving skills.
• Willingness to roll up fingers and work on-site regularly.
• Knowledge of P&L management and compliance practices is a plus.

This is a field-based role in Chicago, IL, with a blend of daily site presence and occasional remote work.

Job Type: Full-time;
Base Salary: $90,000 starting. Benefits include medical, dental, vision insurance, life and disability coverage, 401(k), HSA, flexible spending accounts, discretionary vacation, and eight paid holidays.

Schedule:

40 hours per week, Monday to Friday, with flexible scheduling.

We do not discriminate on the basis of any protected group status under any applicable law. Please refer to our Equal Employment Opportunity policy for details.