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Program / Project Manager Operations Manager IT Project Manager General Management

Director of Call Center Ops & Systems Optimization

Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Case Source
Remote/Work from Home position
Listed on 2026-02-28
Job specializations:
  • Management
    Program / Project Manager, Operations Manager, IT Project Manager, General Management
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading call center operations firm is looking for a Director of Call Center Operations in Atlanta. You will lead a team of 20+ intake representatives, ensuring performance metrics are met and tech systems are optimized. The ideal candidate has over 5 years of management experience in a call center and is proficient in data analysis. This position supports a hybrid work model, combining on-site and remote work to provide both tactical and strategic leadership.
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