Manager, Operations

Company Description

Mars United℠ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem.

These disciplines are powered by our industry‑leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at

Mars United Commerce is currently seeking an Operations Manager. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards, and supports the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best‑in‑class product and service.

Candidates must reside within a commutable distance of our Detroit or Chicago office for a hybrid work schedule.

Key

Job Responsibilities:

• Operations Director Support
• Financials
• Onboarding and Training

Performance Expectations:

Business Support

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
• Own staff allocation and budget reports
• Manage scopes and process to ensure team is both funded and reports at 90% billable.
• Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
• Help implement new roles or ways of working to meet client needs
• Coordinate and recap weekly meetings to discuss present and future issues/updates
• Support Operations Lead and Client Lead in developing and contributing to QBRs
• Execute solutions to resolve issues
• Work closely with Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations
• Coordinate agenda and content for VP team meetings

Financials

• Work with Project Management on monthly financial updates
• Optimize funding/utilization based on monthly reports

Onboarding and Training

• Help onboard new team members and Clients
• Deploy training to improve overall productivity (e.g. brief training)
• Schedule and participate in ongoing best practices forums

Skillsets Required

• Bachelor’s degree in advertising, marketing, business or related field
• 3+ Years of marketing or Operations experience, agency or project management experience preferred
• Interest in the Operations discipline
• Experience in Shopper Marketing is a plus
• Proficiency in Word, Excel and Power Point
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Ability to support with Client Operations and Procurement
• Detail Oriented
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of assigned team
• Enthusiastic, solution‑oriented attitude in accepting work/new challenges
• Desire to learn all aspects of the assigned client scope of work and tactics
• Effective interpersonal skills working well across functions
• Conscientious work ethic

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis…