Director Client Services l Chicago, IL

Director Client Services l Chicago, IL page is loaded## Director Client Services l Chicago, IL locations:
Chicago, ILtime type:
Full time posted on:
Posted Todayjob requisition :
R70985

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Director Client Services l Chicago, IL
* Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
* Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
* Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
* Enjoy flexibility and autonomy in your daily work, your location, and your career path.
* Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
** PRIMARY PURPOSE OF

THE ROLE **:
To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.
** ESSENTIAL RESPONSIBILITIES MAY INCLUDE:
*** Provides stewardship reporting to clients, identifying and educating clients on issues and trends impacting programs.
* Conducts pre-renewal visits reviewing client loss experience and general company performance.  Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
* Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
* Negotiates changes or improvements to service plan.
* Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
* Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
* Resolves all major customer service issues.
* Identifies and solicits cross-selling opportunities.
* Participates in local insurance community through advanced education and affiliation memberships.
* Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
* Ensures compliance with all applicable Quality initiatives.
* Performs other duties as assigned.
* Supports the organization's quality program(s).
* Travel as required.
** SUPERVISORY RESPONSIBILITIES
*** Provides support, guidance, leadership and motivation to promote maximum performance.
* Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
** QUALIFICATIONS & LICENSING
**** Education & Experience
** Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.
** Experience
* * Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
** TAKING CARE OF YOU
*** Flexible Work Schedule
* Referral Incentive Program
* Opportunity to work from home
* Career development and promotional growth opportunities
* A diverse and comprehensive benefits…