Chapter Lead, Brand Insights

Purpose & Scope

The Brand Insights - US Chapter Lead plays a pivotal role in delivering high‑quality insights to support decision‑making orting to the Insights Practice Lead within the Customer Engagement Excellence (CEE) team, this position is responsible for building and leading a team of technical experts, ensuring capability development, and fostering a collaborative, positive team environment. Operating within an Agile model, the Chapter Lead acts as a "player‑coach", managing resources and contributing directly to Value Teams and Pods across the organization.

• Develop team capabilities through coaching, mentoring, and onboarding new talent.
• Manage resource allocation and support professional growth within the Chapter.
• Represent the Insights Practice as a subject‑matter expert and contribute to Pods and Value Teams as needed.
• Drive continuous improvement, best‑practice sharing, and innovation in methodologies and ways of working.
• Oversee vendor projects and ensure alignment with organisational objectives.

• Collaborate with the Insights Practice Lead and US leadership to define the strategic direction of the Chapter, in alignment with the broader VALUE Delivery strategy.
• Develop and implement best practices in Brand and Pipeline Insights based on market and value team feedback.

• Seek opportunities to develop team members and elevate their Brand and Pipeline Insights skillsets while continuing to refine personal expertise.
• Gather feedback and various inputs to assess skillset maturity of team members.
• Participate in or lead training programs, workshops, and mentorship opportunities to enhance team capabilities and knowledge.

• Lead or contribute to cross‑functional Pod and Value Team delivery.

• Facilitate the interface and communication with teams across brands, acting as steward of agile methodology to facilitate ways of working.
• Ensure that the team understands and utilizes agile ways of working, providing skills development as needed.
• Foster a culture of collaboration, flexibility, and responsiveness to change, enabling the team to thrive in an agile environment.

• Collaborate with the Insights Practice Lead to align resource capacity with demand from the business and Pods/Value Teams.
• Collaborate with the Insights Practice Lead to manage capacity and workload, making adjustments as necessary to meet demand and timelines.

• Engage with key internal stakeholders to drive strategy and outcomes, and key external stakeholders based on Chapter‑specific objectives.
• Collaborate with other Chapter Leads to support internal and external customer needs.

• Work with the Insights Practice Lead team to facilitate performance management process, identify high‑potential resources, and support short‑ and long‑term succession planning.
• Address and communicate team performance challenges to the Insights Practice Lead.

• Bachelor's or Master's degree in science, engineering, mathematics, decision science, or analytics.
• Minimum of 10 years of experience in forecasting, market research, competitive intelligence, and/or decision sciences at a pharmaceutical company, or a consultancy focused on the biopharmaceutical industry.
• Demonstrated experience building, managing, and training teams around a specific area of SME expertise such as marketing research, forecasting, analytics, or decision sciences.
• Understanding of the role of Insights function within broader enterprise strategy.
• Demonstrated ability to develop talent and foster a culture of continuous learning and improvement.
• Previous experience working with cross‑functional teams across multiple brands/TAs.
• Strong stakeholder management skills with the ability to influence at the executive level.
• Exceptional people leadership, mentorship, and coaching skills.

• Master's degree in Statistics or Economics.
• Pharmaceutical industry experience in global mid‑cap/large‑cap company.

This position is based in Northbrook, Illinois. Remote work from anywhere in the US is…