Change Management Lead

Primary Details

Time Type:
Full time

Worker Type:
Employee

The purpose of this role is to develop, implement and execute appropriate change strategies to support strategic transformational initiatives and programs of work.

• Madison, Wisconsin
• Chicago, Illinois
• Atlanta, Georgia
• New York City, New York

This role is hybrid, where you will be expected to be in the office 2-3 days per week.

$ - $

• Establish, lead, and mature an enterprise Change Management practice, including defining the strategic direction, operating model, and service offerings for change across the organization.
• Develop and maintain enterprise change management policies, methodologies, processes, standards, templates, and tools that enable scalable and consistent application.
• Lead and manage the Business Change & Support Team to align resources with business needs.
• Support the development and implementation of change management strategies.
• Assess potential impacts of change on the business and evaluate risk factors.
• Design and execute activities to support change adoption across the business.
• Develop strategies to improve change methodologies and ensure effective testing and validation.
• Manage relationships with internal and external stakeholders to ensure high-quality services are delivered.
• Monitor and manage the performance of external parties and ensure data licensing meets business needs.

• Tertiary Degree or equivalent combination of education and work experience.

• Familiarity with commercial insurance products and processes – such as underwriting, policy lifecycle (new business, renewals, endorsements), and broker/agent distribution models
• Extensive experience managing planning and change functions, including CMOs.
• Demonstrable ability in managing internal and external stakeholders with conflicting demands and understanding the commercial/financial implications and business impact of alternative People solutions.
• Experience in the use of tools and techniques to facilitate effective change adoption.
• Experience working within both Agile and Waterfall delivery environments.
• Significant experience supporting multi-year change programs across different countries and cultures with diverse populations to achieve desired results.
• Change Management industry accreditation.

The salary range for this role is provided above. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
• Competitive 401(k) program with company match up to 8%
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future sponsorship.

• Change Management
• Conflict Management
• Critical Thinking
• Delivery Management
• Influencing Others
• Intentional collaboration
• Managing performance
• Negotiation
• Problem Solving
• Process Improvements
• Process Refinement
• Project Delivery
• Risk Management
• Stakeholder Management
• Waterfall Model