Manager, Organizational Development - Technology, Product, Online, and Customer Experience

Position Purpose

Partnering with business leaders and HR teams, the Manager, Organizational Development (OD) supports the design and implementation of OD solutions aligned to business strategy. Acting as an internal consultant, this role gathers and analyzes data to address gaps between current and desired organizational states, supports organization design initiatives, and helps manage change impacts and adoption efforts. On large scale initiatives, the manager works closely with OD Senior Manager(s), leading work streams and bodies of work.

The Manager independently leads small to mid-scale OD projects and facilitate post-implementation reviews and benchmarking to drive continuous improvement.

• 30% - Organization Design & Planning - Supports both large scale organizational design initiatives, leading work streams, as well as leading small to mid-size initiatives. Scope of work includes team alignment, discovery (qualitative and quantitative analysis of structure, work, processes, etc.), stakeholder feedback, and design of future-state organizations. Supports benchmarking efforts by comparing organizational health to industry standards as well as a best‑fit approach and recommending improvements.
  
  Drafts supporting materials, including organizational structures/charts, operating/governance models, and process maps.
• 30% - Organizational Analysis & Stakeholder Partnership - Partners with OD Senior Manager(s) to build strong relationships with business leaders and HR Business Partners. Serves internal stakeholders by developing a best fit approach to align evolving business strategies with our organizational structure, leadership, and culture to optimize organizational performance/effectiveness. Conducts analysis to understand the desired future state and success metrics and identifies best-fit OD solutions across structure, process, systems, and people.
  
  Designs and sometimes facilitates key events (e.g., workshops) to support leaders in achieving intentional alignment and planning.
• 20% - Change Management & Communications - Conducts change impact assessments and create communication plans and materials to support leadership and associate transitions. Coordinates with partner teams (e.g., learning, communications, compensation, talent acquisition) to ensure smooth implementation.
• 20% - Implementation & Adoption Support - Creates draft materials to support adoption of new structures and ways of working, via change integration support, leading workshops, and coordinating learning. Follows up on project success metrics post‑implementation to ensure optimal adoption and partners with the business and HR Business Partners to make adjustments and plans as appropriate.

• This Position typically reports tothe Senior Manager, Organizational Development
• This Position has 0 direct reports

• Typically requires overnight travel less than 5% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

• 3 years’ experience in organizational design strongly preferred
• Prior experience in internal consulting or HR strategy roles
• Proven experience in change initiatives in complex, matrixed environments
• Strong facilitation, stakeholder engagement, and change management skills (e.g., PROSCI or similar)
• Experience gathering and synthesizing data to support informed decision‑making
• Master’s degree in Organizational Development, I/O Psychology, HR, Business, or related field

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

• The knowledge, skills and abilities typically acquired through the completion of a…