Claim Operations Supervisor-Workers Compensation

Claim Operations Supervisor – Strategic Comp Division

Great American Insurance Group is seeking a Claim Operations Supervisor to lead a growing team that supports multiple jurisdictions in our Strategic Comp division. The role is based in the Central or Eastern time zone and can be performed remotely.

• Manage daily activities, procedures, and financial transactions of the Claim Operations Team.
• Assign, coordinate, and review work activities of associates.
• Assess and control team quality, productivity, and workflow using management controls and reports.
• Make recommendations to senior leadership based on observations.
• Enforce policies and procedures to ensure the team successfully supports all internal and external business partners.
• Conduct audits and assess associate work product as appropriate.
• Monitor shared mailboxes for volume, productivity, completion, and accuracy.
• Arrange associate work schedules to ensure business continuity and team coverage.
• Evaluate direct reports regarding talent selection, development, and performance management.
• Ensure the team meets performance targets; identify lower performing associates and provide additional support or training.
• Meet regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback; provide 1:1 training as needed.
• Effectively onboard new team members and collaborate closely with associates to ensure success.
• Proactively and consistently provide team status reports to senior leadership.
• Build system knowledge to instruct associates on processing workflows and automated systems, including Microsoft Office, Claim Connect, Claim Center, Ops Now, Doc Ex, Cognos, and others.
• Facilitate implementation of company programs and procedures related to claim operations and support change management processes.
• Demonstrate emotional intelligence and diplomacy; interact positively and effectively with business partners to address issues, inquiries, and escalations.

• High school diploma required; associate degree preferred.
• Minimum 5 years of workers’ compensation operations or claims experience, including at least 2 years of team management experience.
• Knowledge of or experience completing mandatory forms is preferred.
• Must reside within the Central or Eastern time zone.
• Excellent written and verbal communication skills.
• Ability to work accurately and efficiently with a variety of internal and external contacts.
• Self‑motivated and capable of working from home.

Work‑from‑home position. Non‑exempt in California and Washington. Salary range: $70,000 – $90,000.

Benefits include medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, tuition reimbursement, paid time off and holidays, 401(k) plan with company match, employee stock purchase plan, and commuter benefits. For full details, refer to the company careers website.