Claim Team Manager, General Liability

At Zurich North America Claims we acknowledge that work life‑balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in‑person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in‑office attendance should be expected.

Are you ready to lead a dynamic team and make an impact in the world of commercial general liability claims? Zurich North America is seeking a Team Manager, General Liability, to join our talented Claims team. This is an exciting opportunity to work in one of the following locations on a hybrid work schedule:
Addison, TX;
Schaumburg, IL;
Atlanta, GA;
Gold River, CA;
Maitland, FL;
Overland Park, KS, Rocky Hill, CT or Omaha, NE.

In this role, you’ll take the lead in guiding a team of technical Claims Professionals, driving superior results, and fostering a culture of excellence. Your leadership will be key to ensuring operational efficiency, exceptional customer satisfaction, and the professional growth of your team members.

• Deliver Results:
  Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
• Elevate Customer Satisfaction:
  Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
• Drive Best Practices:
  Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
• Lead with
  
  Purpose:
  
  Manage a high‑performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Optimize Operations:
  Monitor team resources, allocations, and expenditures to manage costs effectively.
• Inspire Growth:
  Provide coaching, feedback, and development opportunities to help your team reach their full potential.
• Collaborate for Success:
  Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.

• Juris Doctor with 5+ years of claims experience OR
• Bachelor’s Degree with 6+ years of claims experience OR
• High School Diploma or Equivalent with 8+ years of claims experience.
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Experience collaborating across teams.
• Knowledge of insurance legal statutes, claims handling, and regulatory environments.
• Ability to travel up to 20%.

• Experience managing commercial general liability claims
• Leadership experience in claims or operations.
• Full performance management experience
• Strong negotiation and analytical skills.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The proposed Salary range for this position is $ - $, with short‑term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards.

Locations:
Addison, TX;
Schaumburg, IL;
Atlanta, GA;
Gold River, CA;
Maitland, FL;
Overland Park, KS;
Rocky Hill, CT;
Omaha, NE.

Remote Working:
Hybrid

Schedule:

Full Time

Employment Sponsorship Offered:
No

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033.