Manager, Account Management (digital media​/advertising

Manager, Account Management (digital media/advertising)

Chicago, Illinois, United States

Gum Gum is The Mindset Company™ transforming advertising. We're an advertising technology company delivering results by matching brands with people in the right mindset in the moments that matter. Our platform is powered by the Mindset Graph™, our AI-driven data engine that processes billions of real-time contextual, creative, environmental, and historical signals to match every ad with the most receptive audience.

The result is advertising that drives meaningful outcomes for advertisers and publishers, and is more relevant for consumers.

We were founded in 2008 and are headquartered in Santa Monica, California, operating in over 19 markets across North America, Europe, Japan, and Australia.

Our principles guide our work every day and are as follows:

• Customer-Obsessed:
  We're focused on advertising solutions that solve needs and drive success for clients and partners.
• Make it Happen:
  We have a bias for action and take ownership to deliver results.
• Always Innovate:
  We push boundaries with creativity and technology.
• Foster Belonging:
  We ensure colleagues feel included, supported, and empowered to thrive.

The Manager of Account Management is a people management role within the Account Management department, ultimately responsible for overseeing a regional team of individual contributors who manage Gum Gum's clients' advertising campaigns. This role works with both internal teams and external client stakeholders, and therefore, a successful Manager, Account Management needs to possess superior communication and influencing skills as well as experience in complex client-facing roles.

The Manager works closely with the Regional Sales Leader & Sales Team to ensure that Gum Gum's Agency partners are receiving an industry-leading end-to-end experience. Simultaneously, the Manager is expected to work with internal Operations teams (AdOps, Creative Design, and Engineering) to lead and deliver a seamless campaign launch and optimal campaign performance.

Note:

This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, Gum Gum is excited to only consider applicants residing in the local area listed in the job description for business needs, including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Lead, mentor, and grow a high-performing regional team of approximately 5 Account Managers, fostering an inclusive culture, delivering continuous coaching, and driving effective recruitment and retention.
• Ensure flawless campaign execution by overseeing the campaign lifecycle and collaborating closely with AdOps to consistently exceed client KPIs.
• Bridge the gap between Sales and Account Management by partnering with Regional Sales leaders to support strategic opportunities and maintain a unified, productive working relationship.
• Drive incremental revenue and protect business by proactively identifying cross-sell/upsell opportunities within active accounts while systematically tracking and mitigating at-risk revenue.
• Elevate the client experience by participating in high-level client calls and gathering feedback to continuously refine and deliver Gum Gum's signature "white-glove" service.
• Optimize operational workflows in partnership with the Director of Account Management, strategizing and implementing process improvements to maximize team efficiency.
• Own and champion key Account Management pillars, serving as the regional point of contact, managing internal documentation, and resolving complex technical challenges.
• Collaborate cross-functionally with key stakeholders across all departments to align on regional strategy, drive group initiatives, and support broader organizational goals.

Skills You'll Bring

• 5+ years of digital media experience (specifically in Account Management, Media Planning, or Client Services) paired with a BA/BS in Business, Marketing, or equivalent practical experience.
• Proven leadership experience directly managing, scaling, and actively developing the careers of a regional team of 3+ individual contributors.
• Deep understanding of online advertising terms, core industry concepts, and various digital media revenue models.
• Advanced proficiency in advertising metrics with a strong ability to translate complex campaign performance data into clear, actionable stories for clients.
• Familiarity with industry ad tech and platforms, including Salesforce, JIRA, Double Click, verification partners (MOAT, IAS, Double Verify), and measurement services (Millward Brown).
• Exceptional communication and diplomatic skills with a track record of successfully managing diverse internal and external stakeholders while aligning with client expectations.
• Thrives under pressure with the organizational agility to balance competing priorities, hit tight deadlines, and maintain an extreme level of attention to detail.
• Solid software proficiency, including…