Manager, Client Operations

Manager, Client Operations

Informed by data, our passionate team strives to deliver Hero Moments for our clients' brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas:
Data & Consumer Insights;
Shopper Marketing & Integrated RTM;
Field Marketing;
Events & Activations;
Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

We're seeking a Manager, Client Operations. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards, and supports the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best-in-class product and service. Candidates must reside within a commutable distance to our Detroit (Troy), Chicago or Cincinnati locations for a hybrid work schedule.

• Operations Director Support
• Financials
• Onboarding and Training

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
• Own staff allocation and budget reports
• Manage scopes and process to ensure team is both funded and reports at 90% billable.
• Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
• Help implement new roles or ways of working to meet client needs
• Coordinate and recap weekly meetings to discuss present and future issues/updates
• Support Operations Lead and Client Lead in developing and contributing to QBRs
• Execute solutions to resolve issues
• Work closely with Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations
• Coordinate agenda and content for VP team meetings

• Work with Project Management on monthly financial updates
• Optimize funding/utilization based on monthly reports

• Help onboard new team members and Clients
• Deploy training to improve overall productivity (e.g. brief training)
• Schedule and participate in ongoing best practices forums

• Bachelor's degree in advertising, marketing, business or related field
• 3+ Years of marketing or Operations experience, agency or project management experience preferred
• Interest in the Operations discipline
• Experience in Shopper Marketing is a plus
• Proficiency in Word, Excel and Power Point
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Ability to support with Client Operations and Procurement
• Detail Oriented
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of assigned team
• Enthusiastic, solution-oriented attitude in accepting work/new challenges
• Desire to learn all aspects of the assigned client scope of work and tactics
• Effective interpersonal skills working well across functions
• Conscientious work ethic

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Paid Family Care for parents and caregivers for 12 weeks or more Monetary assistance and support for Adoption, Surrogacy and Fertility Monetary assistance and support for pet adoption Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance Tuition Assistance Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more Matching Gifts programs Flexible working arrangements 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

Publicis Commerce is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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