Legal Content Director - Illinois Legal Aid Online; ILAO

Remote or telecommuting:

ILAO is a primarily remote organization, with a small office in Chicago. This role is expected to attend periodic in-person meetings. We welcome applications from across Illinois.

The Legal Content Director leads Illinois Legal Aid Online’s (ILAO) Legal Content Team and is responsible for the quality, accessibility, usability, and effective management of ILAO’s legal information. The director creates and implements content strategies aligned with ILAO’s mission, organizational priorities, and users’ needs; supervises and develops a team of five content staff; and ensures the team delivers accurate, understandable, and actionable legal resources.

The Legal Content Director also serves as a functional leader in cross-team and cross-organizational initiatives. The director works collaboratively with ILAO’s Product Team, Community Engagement Team, leadership, operations, and external partners to ensure that ILAO’s legal expertise and content contribute effectively to shared products, structured knowledge resources, and service-delivery systems.

ILAO is a primarily remote organization, with a small office in Chicago. This role is expected to attend periodic in-person meetings. We welcome applications from across Illinois.

• Develop and implement content strategies that advance organizational goals and respond to users’ needs.
• Use performance data, user research, and other evidence to assess content impact, identify gaps, and establish improvement priorities.
• Align the Content Team’s plans and resources with organizational priorities and approved cross-organizational initiatives.
• Collaborate with the Product and Community Engagement Teams to develop effective models, interfaces, and methods for delivering legal information.
• Monitor emerging technologies and content-management practices and recommend appropriate improvements.
• Build productive relationships with internal teams, legal aid partners, subject-matter experts, and other collaborators.
• Represent the Content Team’s expertise, capacity, and operational needs in organizational and collaborative planning.

• Establish, document, and enforce standards, roles, workflows, and decision-making processes for creating, reviewing, structuring, publishing, updating, reusing, evaluating, and retiring legal content.
• Ensure ILAO’s legal information meets quality standards for legal accuracy, readability, accessibility, usability, cultural responsiveness, and consistency.
• Oversee monitoring of legal, policy, court, and program changes that may affect ILAO’s content or users.
• Maintain and enforce ILAO’s content style guide and related content- and knowledge-management standards.
• Own content performance measures, reporting, and analysis, and ensure findings lead to appropriate improvements.
• Apply appropriate search engine optimization, generative engine optimization, and content-discovery practices.
• Partner with the Product Team on user research and usability testing, and ensure that legal content and design support user needs and organizational objectives.

• Set clear team goals, priorities, work plans, roles, and performance expectations.
• Lead implementation and adoption of improved content models, governance practices, tools, and ways of working within the Content Team.
• Supervise, coach, develop, and evaluate Content Team staff and oversee the work of volunteers and contractors, as applicable.
• Hold team members accountable for quality, deadlines, collaboration, and compliance with established standard and processes.
• Plan and allocate team capacity to meet ongoing…