Payment Operations Lead; Remote – from

Work from anywhere, impact everywhere

Diversity is at the heart of who we are at Xapo Bank.
We’re a fully distributed team of over 160 Xapiens that work remotely from 50+ countries around the world.

Our beginning: A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country.
To achieve that, we search the world for the best people for the job.
We work hard, think globally, and inspire each other to learn and grow.
We are committed to changing the way things are done.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position
Work from anywhere!

The main responsibility of the Payment Operations Lead is to guarantee the “end-to-end” execution of all payment related activities to ensure all internal and external parties receive timely, accurate, and complete delivery of services to a high standard, within the frame of the payments execution and authorization policies.

The Payment Operations lead is a key member of the organisation: proactiveness, accountability, leadership and ownership are some of the attributes the person should be equipped with to succeed in the position.

It is expected the individual in this position organises the workload of the team, motivating payments analysts to reach objectives. It is expected as well to have a very good understanding of Xapo products and the operational processes related to them.

The Payments Operations Lead is usually leading or participating in cross‑functional work groups and projects for improving or building processes.

Also will be a point of contact with banking or related partners to deal with operational matters such as investigations, exchanges of information, submission of forms and management of banks portal users.

• Organise the Payments team workload
• Guarantee a smooth Payments execution, making sure SLAs are met.
• Supervising and motivating the work of the Payments Analysts, maintaining an ongoing communication to ensure the operation, making sure organisational and team’s vision and goals are followed
• Managing the operational relation with external partners
• Be the voice and represent the Payments team in the SATs (strategic aligned teams) instances. Make sure communication with other teams is fluent generating the spaces or means for teams to interact better so efficiencies are obtained
• Developing, maintaining, improving and implementing policies, processes, and procedures
• Identifying, proposing and documenting processes and internal control improvements to help to achieve best industry practice
• Monitor and collect transactional metrics to understand payment performance, issues, and areas of improvements.
• Inquiries‑exception handling and resolution as needed, within agreed upon internal SLAs
• Liaising with internal or external audits to provide operational information requested