Associate Director, Media Account Manager

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at

The Associate Director, Media Account Manager is ahybrid project manager and client services contributor, supporting the day-to-day operations of a complex media account. This role ensures flawless execution of media campaigns by coordinating across internal teams including:
Client Services, Media, Search, Social, Programmatic, Creative, Ad Operations, and Data & Analytics, and managing operational processes such as billing, timelines, and deliverables.

Success in this role requires a blend of critical thinking, operational excellence, and client-facing finesse.

You’llsupport the building of connective tissue between the client and cross-functional teams to drive collaboration, streamline delivery, and ensure campaigns meet business objectives.

• Support the media campaign operations and project delivery.
• Help to drive the entire process of mediaplanimplementation from initiation to completion and analysis; ensuring achievements, deliverables, and budgets are met.
• Facilitate communication across internal and external teams across media channels tomaintainalignment on timelines, dependencies, and deliverables.
• Support billing, budgeting, and tracking processes to ensure financial accuracy and efficiency.
• Partner with strategy and media teams to interpret campaign performance and translate insights into actionable next steps.
• Identify process improvement opportunities and help implement scalable solutions that enhance operational workflow.
• Maintain strong client relationships by understanding their business needs and proactively addressing issues or opportunities.

• 5+ years of relevant work experience in digital media, integrated marketing, project management, and/or account management.
• Strong understanding of media planning, buying, and reporting fundamentals.
• Strong collaboration and organizational skills are critical.
• Excellent written and verbal communication skills.

• Proficient in Microsoft Excel and project management tools (e.g., Smartsheet, , or similar).
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving client and business needs.

• Demonstrated critical thinking ability.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Self-starter who is comfortable with being flexible in an ever-changing environment.

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere
• Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups…