Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote

Senior Manager, Omnichannel Marketing And Customer Experience (Cx)

We are seeking an experienced Senior Manager, Omnichannel Marketing & Customer Experience to lead strategic marketing initiatives that enhance customer engagement and support business growth. This role will collaborate with cross-functional teams to develop and execute integrated marketing programs, drive customer experience initiatives, and deliver impactful communications to leadership stakeholders.

Key responsibilities include:

• Leading and executing omnichannel marketing strategies and customer experience initiatives.
• Partnering with cross-functional teams including marketing, communications, operations, technology, and external partners.
• Driving marketing programs from planning through execution while ensuring alignment with business objectives.
• Monitoring campaign performance, analyzing key metrics, and providing actionable recommendations.
• Developing executive presentations, strategic updates, and stakeholder communications.
• Managing multiple projects, timelines, and priorities in a fast-paced environment.
• Supporting customer experience programs and process improvement initiatives.

Required qualifications include:

• 10+ years of experience in marketing, customer experience, brand management, or commercial operations.
• Strong background in omnichannel marketing strategy and campaign execution.
• Experience leading cross-functional initiatives and influencing stakeholders at all organizational levels.
• Excellent project management and organizational skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Exceptional verbal and written communication skills.
• Bachelor's degree in Marketing, Communications, Business, or a related field.

Preferred qualifications include:

• Experience working in large, matrixed organizations.
• Knowledge of customer experience (CX) frameworks and marketing technologies.
• Experience with project management platforms and marketing workflow tools.
• Track record of driving successful marketing programs and business outcomes.

If you are a strategic marketing professional passionate about creating impactful customer experiences and driving business growth, we encourage you to apply.