UX Content Strategist - 100% REMOTE Job Atlanta Georgia USA,Marketing / Advertising / PR

UX Content Strategist

Position Overview

We are seeking an experienced UX Content Strategist to play a critical role in designing digital experiences that positively impact employees, advisors, clients, and other key users. This role takes a holistic approach to content across the digital experience, partnering closely with UX researchers, designers, product managers, accessibility specialists, and cross-functional stakeholders to create clear, intuitive, and user-centered experiences.

Key Qualifications

Required Experience & Skills

Strong UX writing and content strategy experience, preferably within financial services or other highly regulated industries.
User-centered mindset with the ability to translate complex concepts into clear, concise, and accessible language.
Experience collaborating closely with UX, design, product, legal, compliance, and business stakeholders.
Familiarity with design systems, content governance, and content standards.
Exceptional attention to detail and commitment to consistency across digital experiences.
Experience working in Agile environments and contributing to iterative product development cycles.
Strong editing, proofreading, and communication skills.
Experience managing multiple projects and navigating ambiguity effectively.
Consistent adherence to established records management processes and Jira intake workflows.

About You

Passionate about creating engaging digital experiences that meet user needs and business objectives.
Skilled at transforming complex information into content that resonates with users.
Experienced in both UX writing and content strategy, understanding the distinct value each brings to the user experience.
Comfortable working within cross-functional Agile teams embedded in digital product organizations.
Knowledgeable in user-centered design methodologies, including:
- Personas
- Task analysis
- User journeys and task flows
- Content audits
- Content strategy development
- User testing
- Accessibility best practices

Responsibilities

Content Strategy & UX Writing

Develop clear, concise, and user-focused content for digital products, including:
- User interface content and microcopy
- Support and service tools
- Knowledge base content
- Product-related communications and guidance
Create content strategies that align with user needs, business goals, brand standards, and regulatory requirements.
Ensure consistency of messaging and tone across products and channels.

Collaboration & Research

Partner with UX Strategists, Researchers, Designers, Product Managers, and Accessibility Specialists to understand user needs and translate insights into meaningful experiences.
Participate in research activities and leverage findings to inform content recommendations.
Make content decisions based on user testing, analytics, and research insights.

Governance & Content Management

Conduct content audits and maintain content inventories and change histories.
Ensure content complies with accessibility standards, legal requirements, and industry regulations.
Contribute to content governance practices and design system standards.

Stakeholder Engagement

Build strong relationships across product, UX, legal, compliance, and business teams.
Facilitate discussions and gain alignment on content decisions.
Present content strategies, recommendations, and outcomes to stakeholders, leadership, and cross-functional teams.

Education & Experience

Required Qualifications

Bachelor's degree in Communications, Journalism, Marketing, Advertising, English, or a related field.
8-10 years of experience creating digital content, with a strong focus on UX content strategy and UX writing.
Demonstrated success leading content strategy initiatives from discovery through delivery.
Deep understanding of user-centered design principles and methodologies.
Proven ability to adapt quickly, think strategically, and navigate changing priorities.

Preferred Qualifications

Experience with content management systems (CMS).
Knowledge of information architecture and interaction design principles.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Experience using Jira and digital collaboration tools.
Experience in financial services or…