Remote Call Center QA Lead - Quality & Coaching
Remote / Online - Candidates ideally in
West Sacramento, Yolo County, California, 95798, USA
Listed on 2026-08-12
West Sacramento, Yolo County, California, 95798, USA
Listing for:
Gainwell Technologies
Remote/Work from Home
position Listed on 2026-08-12
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Gainwell Technologies is seeking an experienced Call Center Quality Assurance Lead to support California's Medi-Cal program in West Sacramento. You will monitor quality standards, coach Customer Service Representatives, and partner with Operations, Training, and Leadership to improve performance and ensure compliance.
The role offers a hybrid work arrangement with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, and a pay range reflecting California market rates.
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