Remote QA Test Analyst - Software Asset Management (VA ESOM

Position: Remote QA Test Analyst - Software Asset Management (VA ESOM)
Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Remote QA Test Analyst - Software Asset Management to support the VA ESOM contract.

Location: REMOTE - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The pay range for this position is $95-105K annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role's specific requirements. Final salary placement within this range will be based on the candidate's relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This

Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro's culture of collaboration and adaptability.

Responsibilities

Test Planning & Strategy

• Develop and maintain test plans, test cases, and test scripts for Service Now SAM Pro configurations, workflows, entitlement ingestion, normalization rules, and reporting based on user stories and acceptance criteria.
• Collaborate with Business Analysts and the QA Testing Manager to ensure test coverage aligns with SAM functional requirements, sprint deliverables, and contract obligations.
• Define and document test objectives, scope, entry/exit criteria, and traceability matrices for each SAM testing cycle.
• Participate in sprint planning, backlog grooming, and sprint reviews to provide QA input on story readiness, testability, and acceptance criteria completeness.

Test Execution & Defect Management

• Execute functional, regression, integration, and end-to-end test scenarios for Service Now SAM Pro configurations, including software catalog items, and license reconciliation workflows.
• Identify, document, and track defects through resolution using established defect management tools and processes, providing clear reproduction steps and supporting evidence.
• Perform regression testing following bug fixes, platform updates, or configuration changes to confirm issue resolution and prevent unintended impact on SAM workflows.
• Conduct smoke testing and sanity checks following deployments to validate SAM environment stability.

UAT Coordination & Support

• Support the coordination and execution of User Acceptance Testing (UAT) for SAM deliverables, including preparing test environments and tracking UAT progress and outcomes.
• Serve as a point of contact for end users and client stakeholders during UAT, assisting with issue triage and facilitating clear communication between testers and the development team.
• Document UAT results, open defects, and sign-off status in alignment with VA change management and deployment approval processes.

SAM Domain Validation

• Apply working knowledge of software asset management processes to validate that Service Now SAM Pro configurations accurately reflect real-world entitlement structures, license lifecycle workflows, and compliance requirements.
• Test integrations between SAM Pro and discovery tools or external data sources to confirm data completeness, normalization accuracy, and alignment with the CMDB.
• Verify that out-of-the-box (OOB) Service Now SAM configurations behave as expected and flag deviations from platform best practices for developer review.
• Validate software catalog items for accuracy, completeness, and alignment with VA software asset governance standards.

Documentation & Reporting

• Maintain organized, audit-ready testing documentation including test plans, test cases, execution logs, defect reports, and traceability matrices.
• Produce clear test summary reports at the close of each sprint and testing cycle, communicating results, open defects, risks, and go/no-go recommendations to project leadership.
• Contribute to end-user documentation and job aids where testing insights reveal gaps in usability or process clarity.

Collaboration & Agile Participation

• Participate actively in Agile ceremonies including daily stand-ups, sprint reviews, retrospectives, and backlog grooming sessions.
• Work collaboratively with SAM Developers, Business Analysts, and Software Asset Managers to reproduce issues, clarify requirements, and validate fixes in a timely manner.
• Communicate testing status, blockers, and risks clearly and proactively to the QA Testing Manager and project team.

Qualifications

• Bachelor's Degree and 5 years of experience (8 years of…