Remote Call Center Quality Assurance Lead
Remote / Online - Candidates ideally in
West Sacramento, Yolo County, California, 95798, USA
Listed on 2026-09-04
West Sacramento, Yolo County, California, 95798, USA
Listing for:
RemoteFetch
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
Quality Assurance - QA/QC
-
Management
Job Description & How to Apply Below
Gainwell Technologies seeks an experienced Call Center Quality Assurance Supervisor to support California's Medi-Cal program. You will lead a team of QA professionals responsible for monitoring customer interactions, maintaining quality and compliance standards, and driving tangible improvements in the customer experience.
In this role you will coach and develop your team, analyze quality trends, lead calibration sessions, and partner with Operations and Training to turn insights into measurable
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