Portfolio Administrator

Portfolio Administrator page is loaded## Portfolio Administrator locations:
Atlanta Home Office time type:
Full time posted on:
Posted Todayjob requisition :
R-002265
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* Title:

Portfolio Administrator

Reports To:

Manager, Inspections Services (Landlord Services)
**** Salary Grade: M
**** Salary Range: $51,000-$63,800
Department:
Housing Choice Voucher Program
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* Position Summary:

** The Portfolio Administrator is responsible for cultivating and maintaining strong business relationships with Property Owners / Landlords that provide quality housing opportunities to Housing Choice Participants and new applicants. Working in partnership with Housing Services Administrators and other HCVP associates, the Portfolio Administrator supports the addition of available units and landlords to the the Housing Choice Voucher Program and ensures program compliance.

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* Essential Duties and Responsibilities:

*** Manages assigned caseload of property owners/landlords and serves as primary point of contact for AH’s relationship with single/multi-family property owners, private developers, apartment finders, real estate agents and property management companies resulting in the provision of quality housing opportunities to Housing Choice Participants. Maintains productive professional relationships with internal and external business partners at all times.
* Maintains effective and open lines of communication with property owners, landlords, and property management staff and is fully engaged in the relationship management of assigned caseload to support the strategic case management and oversight of an assigned portfolio.
* Acknowledges and responds to all communications with Landlords including but not limited to phone calls, correspondence, emails, internet, Owner Portal submissions, weekly briefings and walk-ins; responds to all inquiries according to the agreed upon Service Level Agreement (SLA)
* Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
* Processes and reviews all landlord related paperwork and submissions within established cycle times and by following HCVP policies and departmental procedures for numerous processes including but not limited to: determining the landlord’s initial eligibility for the Housing Choice Voucher Program (HCVP) via the new Property Owner Application (POA), changes of ownership, requests for tenancy approval, housing assistance payments contracting, rent increase requests and utility changes, contract renewals, landlord information changes, property protection claims, and landlord related complaints/concerns.
* Negotiates contract rent with landlords for new move-ins and upon contract renewal
* Assists in bringing new multi-family properties onto the program by ensuring rent schedules are in place for the community; works with inspector to ensure property assessment inspection meets inspection standards before allowing new lease ups
* In collaboration with the Housing Services Administrator (Single Family/Multi-family) and Compliance Analyst, investigates complaints related to participants and property owners; researches complaints and provides recommendations for appropriate action; submits violations on behalf of landlords to compliance; communicates decision to property owners/landlords as appropriate.
* Collaborates with other areas/teams as appropriate to resolve any escalated issues and continually to enhance cross-departmental policies and procedures to ensure the best possible service to Owners and Landlords.
* Assists with the implementation of streamlined landlord processes and marketing related activates
* Participates in the development of Landlord Advisory Group and attends and participates in meetings as scheduled or required.
* Assists in the planning, development and delivery of educational opportunities for landlords (i.e. Landlord Town Halls/Symposiums, briefings, advisory meetings, and ongoing educational forums,).
* Provides regular feedback to management regarding Landlord performance and any…