Operations Manager

About One Source Real Estate LLC One Source Real Estate LLC is a fast-growing, tech-forward property management firm dedicated to providing exceptional service to our property owners and residents. We rely on clear processes, modern software systems, and strong leadership to manage our portfolio effectively. We are seeking a highly organized, accountable, and proactive Operations Manager to lead our day-to-day property operations, optimise our processes, and support our team.

The Operations Manager is a critical leadership role responsible for the seamless execution of our core property management life cycles—from leasing and renewals to turns, inspections, and delinquency. This hybrid position combines high-level process oversight and remote team management with hands-on field operations, including regular property inspections. The ideal candidate is an analytical problem-solver who can handle difficult situations with poise, push projects across the finish line, and constantly look for ways to make our operations run more smoothly.

• Oversee and manage vital property life cycles: lease renewals, tenant move-ins/move-outs, vendor onboarding, and the leasing process.
• Track and maintain the periodic inspection schedule to ensure every property in the portfolio is evaluated on a regular basis.
• Oversee timely collection of rent and aggressively manage the delinquency process.
• Deal directly with outstanding tenant balances and navigate the eviction process when necessary.
• Conduct physical on-site inspections of vacant and turning properties every 7-10 days using zInspector.
• Keep property turn projects running smoothly, proactively staying on top of turn work progress, and aggressively pushing vendors/contractors when necessary to minimise vacancy times.
• Coordinate and execute all follow-up action items, work orders, and maintenance requests generated from field inspection findings.
• Communicate effectively, clearly, and professionally with property owners, tenants, and vendors regarding operational processes, updates, and issues.
• Serve as primary resource for team members; remain available for questions, offer training, and step in to assist with additional responsibilities as the business requires.
• Participate in and lead recurring structural meetings, including:
  • Weekly alignment meetings with the Leasing Coordinator.
  • Biweekly strategy meetings with the Managing Broker.
  • Biweekly all-staff meetings with the full team.
• Keep all process documentation, operational notes, and tracking spreadsheets meticulously updated.
• Consistently evaluate existing company workflows for efficiency gaps, proposing and implementing updates to help the business run more effectively.

• Property Management & CRM: Buildium, Lead Simple, Property Meld
• Inspections & Screening: zInspector, Findigs
• Business Operations & Communication: Ninety.io, Outlook Suite, Excel / Google Sheets

• Organised & Detail-Oriented: Exceptional organisational skills with the ability to manage multiple spreadsheets, timelines, and competing operational priorities flawlessly.
• Thick Skin & Resilience: Ability to handle stressful situations, difficult tenant and owner client conversations, and collection conflicts calmly, professionally, and assertively without taking things personally.
• Customer Service Mindset: Commitment to delivering professional, solutions-oriented service to owners and tenants alike.
• Well-Spoken & Articulate: Strong written and verbal communication skills; capable of commanding authority with vendors while maintaining a professional partnership with owners.
• Accountable: High degree of personal ownership. You do what you say you are going to do and hold vendors and team members to that same standard.

• Reliable vehicle to conduct field inspections every 7-10 days around the local area.
• Steady, high-speed internet connection for remote work days to support VOIP phones, video meetings, and cloud-based tasks.

• Dynamic hybrid work environment (work from home with local field flexibility).
• Highly collaborative, tech-forward team layout with clear operational structures.
• Opportunity to directly impact and scale a growing real estate and property management business.

$55,000 - $75,000 per year.