Remote Senior VOC Research & Insight Strategist
Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-21
Atlanta, Fulton County, Georgia, 30383, USA
Listing for:
Humana Inc
Remote/Work from Home
position Listed on 2026-07-21
Job specializations:
-
Research/Development
Market Research, AI Business & Operations, Data Scientist
Job Description & How to Apply Below
Humana Inc is seeking a Senior Voice of Customer Researcher to help make member experiences smoother across Humana's digital properties. You will leverage Qualtrics, sentiment, and behavioral data to surface friction and opportunities, guiding product and design improvements.
You will collaborate across Product, Research, Content, Design, Analytics, IT, and business stakeholders, socializing insights and tracking impact on KPIs like NPS and CSAT.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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