Manager, Fashion Expertise, Chicago

Overview

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

The Manager, Fashion Expertise plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client. Based primarily in the Chicago boutique, this role will also support the Neiman Marcus Chicago and Saks Troy boutiques. The Manager, Fashion Expertise will act as the liaison between the Fashion Expertise Office and Fashion Retail teams in their market.

The Manager, Fashion Expertise develops the expertise of CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling. The Manager, Fashion Expertise drives interactive learning on and off the boutique floor, facilitates styling development, provides individual coaching, and partners with Boutique Leadership Teams to sustain and elevate retail boutique performance.

• DRIVES INTERACTIVE LEARNING ON AND OFF THE BOUTIQUE FLOOR:
  Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors.
• Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities.
• Support retail staff in understanding and transmitting CHANEL's fashion singularity.
• Promote monthly digital learning content and track digital learning completion.
• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections.

• FACILITATES ADVISOR & CLIENT STYLING DEVELOPMENT:
  Coach Style Advisors to provide personalized style advice, curate looks and build strong client relationships grounded in individual tastes and lifestyles.
• Animate styling training workshops and strengthen Style Advisor & Fashion Advisor confidence and skill in offering personalized styling recommendations.
• Monitor styling training effectiveness through observation and qualitative feedback.
• Co-create action plans with Boutique Leadership on styling development and client opportunities.
• Partner with Fashion Expertise Home Office, Style Advisors and Fashion Advisors to animate client styling appointments in boutiques including KPI tracking follow-up.
• Provide client feedback to Fashion Expertise Home Office.

• COACHING & TALENT DEVELOPMENT:
  Identify individual training and coaching needs and tailor development plans in partnership with Boutique Leadership.
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence.
• Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles.

• COLLABORATE AS A BUSINESS PARTNER WITH BOUTIQUE LEADERSHIP:
  Cultivate a growth mindset by engaging Boutique Leaders in learning and development initiatives.
• Drive the transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-sellers.
• Partner with the Boutique Leadership Team on service indicators, Voice of Client (VOC) results, and deliver qualitative insights to Fashion Expertise Home Office.

• Guide New Talent & Accompany Onboarding:
  Design and deliver onboarding programs, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House; ensure consistency of the CHANEL experience from day one.

• The world of fashion — exploring its history, staying attuned to current trends, and observing creative strategies of other brands.
• Building client relationships and delivering exceptional client experiences.
• Facilitating engaging,…