Online Sales Concierge

Overview

Build dreams. Close deals. Thrive in New Home Sales! At New Home Star, we empower high-performing sales professionals with industry-leading training, advanced technology, and unlimited earning potential. We’re hiring an Online Sales Concierge, a people-focused and detail-driven professional who strengthens the customer journey by maintaining relationships, scheduling key appointments, and setting clear expectations throughout the home-building process. This remote role offers the opportunity to support multiple builder partners across diverse markets, making it ideal for someone who excels in communication, organization, and delivering exceptional customer service while helping drive the success of our sales teams.

The largest privately owned new home sales company in the U.S., partnering with market-leading home builders.

Career Growth:
Structured mentorship, leadership programs, and clear pathways for advancement.

Compensation & Benefits:
Base salary plus bonuses based on appointments set and closings, and a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

Award-Winning Culture:
Supportive, high-energy team with leadership dedicated to your success, recognized in 2025 as the Best Place to Work in Real Estate and Glassdoor’s Best Places to Work.

Comprehensive Benefits:
Medical, dental, vision, 401(k) with match, paid time off, and more.

• Lead & Convert:
  Capture and convert online customer traffic into qualified prospects while guiding them through New Home Star’s digital sales process.
• Customer Engagement:
  Educate buyers on communities, builders, and floor plans while building strong rapport and assessing timelines, preferences, and needs.
• Sales
  
  Collaboration:
  
  Partner closely with onsite agents and the Online Concierge team to deliver a seamless customer experience from first contact to appointment.
• CRM Management:
  Maintain accurate, timely updates in the online prospect CRM and ensure all follow-up communication is handled with same-day responsiveness.
• Marketing Integration:
  Work with the marketing team to support campaigns that keep prospects engaged and ensure website information is current and accurate.
• Relationship Building:
  Collaborate with builder management, associates, and marketing representatives to strengthen partnerships and share valuable insights.
• Continuous Improvement:
  Attend sales meetings and virtual workshops to refine online sales strategies and contribute feedback that enhances the digital sales process.

• Availability:
  Ability to work 12-hour shifts from 8 AM–8 PM (all US timezones); weekend availability required.
• Experience:
  
  Prior sales, real estate, and/or construction/permitting experience preferred.
• Skills:
  
  Strong people skills with the ability to communicate clearly and professionally with customers, team members, trade partners, and the general public; exceptional attention to detail and time management.
• Tech-Savvy:
  Proficient with computer applications, including MS Office Suite (Excel, Word, PowerPoint).
• Education/License:
  Bachelor’s degree preferred.
• Other:
  Adaptability, professionalism, and the ability to manage multiple responsibilities in a fast-paced environment.