Assistant Regional Sales Manager - Chicago, IL Sales · Remote Chicago, IL

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

We’re looking for a dynamic, detail-oriented Assistant Regional Sales Manager to help support and grow our network of independent luxury retailers across the Midwest. This hybrid role blends strategic sales support with administrative precision — perfect for someone who thrives both on the road and behind the scenes. You’ll work closely with the Regional Sales Manager and Sales team to ensure our retailers feel supported, our brand shines in every store, and our operations run smoothly from order to delivery.

As you scale up in your role and start to master the behind-the-scenes work, you will also be given the opportunity to manage a small book of business. You would be accountable for visiting your assigned accounts, maximizing POS opportunities, and ensuring that Jellycat always looks great in their stores. This role could be a great potential steppingstone for someone looking to accelerate their sales career.

If you’re passionate about building relationships, love making things run like clockwork, and are inspired by beautiful products and premium retail, this could be the role for you.

• Acting as a key liaison between the Regional Sales Manager and our wholesale customers.
• Helping manage an existing territory of 80–100 accounts by preparing materials, coordinating follow-ups, and ensuring seamless communication.
• Assisting in the onboarding of new luxury retailers by managing setup, documentation, and training support.
• Scheduling and confirming store visits, events, and trainings; maintaining a consistent touchpoint calendar for priority accounts.
• Helping to track performance against territory sales targets, and preparing reports, presentations, and customer-facing decks (PowerPoint).
• Providing support for Regional Sales Managers who are on PTO by assisting with ordering during their absence.

• Entering and managing sales orders via Market Time or SAP.
• Monitoring stock availability, backorders, and allocations across warehouses, keeping customers and internal partners informed.
• Sending order confirmations and delivery updates to customers.
• Coordinating with Credit, Warehouse, and Customer Service to ensure accurate and timely order fulfillment.

• Helping to implement visual merchandising guidelines across the territory.
• Gathering and documenting photos, feedback, and observations from customer visits for brand consistency and leadership visibility.
• Supporting product launches with sample coordination, order tracking, and customer education.
• Assisting in preparation for seasonal product drops, trade events, and key market moments.

• Maintaining up-to-date retailer information and sales data across internal systems.
• Raising credits, returns, and new account setup forms when necessary.
• Helping troubleshoot common customer queries related to shipping, payments, or availability.
• Acting as a go‑to resource for the Sales team’s administrative needs.

• Visiting National/Key accounts in your territory, providing feedback to the Key Account Manager, and assisting with visual merchandising in these doors as needed.
• Acting as the connection point between RSMs and the Key Accounts team.

• After ramping up in your role, managing a small book of business and traveling within assigned territory to ensure retailers receive in-person visits as needed.
• Passionately representing Jellycat and promoting brand awareness within the existing territory account base.
• Working with your Team Leader to understand account tiers and determine travel schedules.
• Meeting sales…