Relationship Manager, MidMarket

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest‑performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on customer support across the entire customer journey – from service to sales to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end‑to‑end across every channel, with minimal set‑up and integration.

Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

As a Mid‑Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast‑growing customers and help them unlock the full power of Fin. We’re building a world‑class sales organization; fast, ambitious, and unapologetically driven.

At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high‑velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

• Own and grow a portfolio of Fin’s mid‑market customers; driving measurable revenue expansion, retention, and long‑term loyalty.
• Engage with executives and operators to uncover pain points, position AI‑driven solutions
  , and tie Fin’s platform directly to business impact.
• Design and execute territory strategies that go beyond maintenance; targeting upsell, cross‑sell, and multi‑business‑unit expansion with clear, data‑backed plans.
• Partner cross‑functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
• Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
• Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

• 5+ years in a quota‑carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.
• 3+ years selling SaaS solutions
  , ideally in complex, high‑velocity environments.
• Proven success navigating procurement processes and influencing enterprise‑level decision‑makers.
• Experience selling AI‑powered products
  , with deep knowledge of AI applications and the ability to translate technical capability into customer value.
• A track record of consistent over achievement; exceeding quota, driving revenue growth and complex renewals.
• Sharp communication skills
  ; written and verbal, tailored to senior stakeholders and technical teams alike.
• Strong commercial instincts paired with the ability to thrive in a fast‑moving, evolving organization.
• High intellectual curiosity and a growth mindset.
• A trusted advisor mentality
  ; skilled at building long‑term partnerships across multiple levels in complex organizations.
• Demonstrated leadership
  , influencing not only within your team but across functions to drive alignment and results.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews – great work is rewarded!
• Flexible paid time off policy
• Paid parental leave program
• In‑office bicycle storage
• Fun events for employees, friends, and family
• Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.