Client Success Manager ; Chicago

Client Success Manager I (Chicago-based)

Chicago, United States | Posted on 07/17/2026

seo Clarity is seeking a proactive, relationship-driven Client Success Manager I (Chicago-based) to join our growing Client Success team. In this role, you will manage a portfolio of global enterprise customers, helping them successfully onboard, adopt the seo Clarity platform, and translate their SEO goals into measurable business outcomes.

If you love building trusted customer relationships, enjoy turning business challenges into practical solutions, and know how to keep multiple priorities moving without losing sight of the bigger picture, this role is for you!

• Competitive Compensation: $60k annually
• Robust Benefits Package: a well‑rounded package designed to support your health, financial security, flexibility, and long‑term growth, including major medical, dental, and vision coverage, company‑sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
• Perks That Support You: a continuous learning stipend, paid parental leave with extended work‑from‑home flexibility for new mothers, company‑wide celebrations, and an annual global summit that brings teams together.
• Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab‑and‑go options to keep energy high and focus sharp throughout the day.
• In‑Office, Hybrid Schedule by Design:
  Our team comes together in our Downtown Chicago office Tuesday through Thursday for high‑impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE
• Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
• On‑Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on‑site café/restaurant, along with lobby services including a sundry shop, ATM, and Fed Ex Office.
• Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.
• Fitness & Commuter‑Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.
• Community & Tenant
  
  Experience:
  
  tenant programming, shared amenity spaces, and unique building features such as its on‑site beehive sustainability program.

• Bachelor's degree in business, Marketing, Communications, Digital Marketing, or related field.
• 2+ years of experience in Client Success, Account Management, Client Services, Customer Experience, or a similar relationship‑focused role, preferably within a SaaS, software, technology, or digital marketing organization.
• Previous experience supporting enterprise SaaS customers or managing relationships within complex, multi‑stakeholder organizations.
• Demonstrated experience managing ongoing client relationships and serving as a primary point of contact for customer questions, priorities, projects, and strategic initiatives.
• Strong relationship‑building skills with the ability to establish credibility and develop trusted partnerships with platform users, business leaders, and executive stakeholders.
• Comfort working with customer data, platform usage insights, performance metrics, and business objectives to identify trends, communicate progress, and guide strategic conversations.
• Experience developing customer success plans, adoption strategies, business reviews, or other structured programs designed to demonstrate value and support measurable customer outcomes.
• Familiarity with SEO, SEM, digital marketing, website analytics, content strategy, search technologies, or enterprise marketing platforms.
• Exposure to AI‑powered software, automation tools, large language models (LLMs), or emerging technologies that help organizations improve productivity, analysis, and decision‑making.

• Manage a portfolio of global enterprise customers while effectively balancing…