Associate Director Key Accounts Americas

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Location:

United States (Hybrid/Home Office-Based)

This position may be based anywhere within the United States. Approximately 25% travel across North and South America is required.

Tirlán is a world-class food and nutrition co-operative with a diverse portfolio of quality ingredients, leading consumer brands and agri brands. Tirlán owns leading brands including Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. We employ a talented team across Ireland, the United States, the Middle East, Africa and China, generating annual revenues of more than €3 billion.

Our 2,300+ employees support a network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world while safeguarding our environment for future generations.

Reporting to the Regional Director – Americas, the Associate Director, Key Accounts is responsible for driving profitable growth across the region through a balance of strategic account management and customer development. This role focuses on building long-term customer partnerships, accelerating business growth and delivering value-added dairy ingredient solutions aligned with customer needs and Tirlán's strategic priorities. The successful candidate will combine strong commercial acumen with deep customer engagement skills and a proven ability to grow strategic accounts, develop new business opportunities and deliver sustainable profitable growth across the Americas region.

This is an exciting opportunity to work in a fast-paced, innovation-led business with responsibility for helping shape market expansion in a high-value segment of the global dairy ingredients industry.

• Develop and execute tailored multi-year account strategies that drive profitable, value-added growth.
• Build and maintain executive-level relationships within customer organizations and across Tirlán to ensure strategic alignment and foster collaboration.
• Drive consultative selling strategies that position Tirlán as a trusted partner and differentiated dairy ingredients supplier.
• Identify opportunities to expand product portfolios and deepen customer engagement.
• Lead sales forecasting, budgeting and performance tracking activities.
• Deliver annual revenue, sales and profitability targets.
• Develop and manage a robust pipeline of new business opportunities across the Americas region.
• Identify and convert new growth opportunities within existing and prospective customer accounts.
• Champion a customer-centric culture that enhances customer experience, satisfaction and loyalty.
• Develop a deep understanding of customer strategies, challenges and growth opportunities through frequent engagement and market research.
• Lead negotiations of complex commercial agreements, long‑term contracts and pricing arrangements.

• Monitor dairy industry trends, market dynamics, pricing developments and competitive activity.
• Provide market and customer insights that support innovation, product development and business strategy.
• Translate customer and market intelligence into tangible business opportunities for both Tirlán and strategic accounts.

• Partner closely with the Growth Ingredients Category team to execute Tirlán's growth strategy.
• Collaborate with Supply Chain, Finance, R&D, Quality and Marketing teams to deliver high-value customer solutions.
• Support operational excellence through strong alignment on order fulfilment, customer service delivery and key business performance metrics.

• Bachelor’s degree in Business, Food Science or a related discipline.
• Significant experience in B2B sales within the dairy, food ingredients or related industry.
• Experience selling dairy ingredients, proteins, cheese, milk powders, nutritional ingredients or related food ingredients is strongly preferred.
• Demonstrated success managing large strategic accounts and developing new business opportunities.
• Proven track record of achieving and exceeding revenue, sales and profitability…