Senior Account Manager, Expansions & Renewals (SaaS) (Chicago-based

Senior Account Manager, Expansions & Renewals (SaaS) (Chicago-based)

Chicago, United States | Posted on 07/08/2026

seo Clarity is seeking a highly polished, commercially driven, and SaaS-experienced Senior Account Manager, Expansions & Renewals (SaaS) (Chicago-based) to join our growing team in our downtown Chicago office. We’re looking for someone who has successfully owned renewal, retention, upsell, cross‑sell, and customer growth motions within a B2B SaaS environment and knows how to build long‑term value across complex customer relationships.

If you have a strong SaaS account management background, enjoy building trusted customer relationships, understand how to uncover expansion opportunities, and are excited by the evolving role of AI in search, content, and enterprise marketing, this role is for you!

• Competitive Compensation: $75,000 to $85,000 base salary, complemented by a bonus plan that brings total on‑target earnings to approximately $102,000.
• Robust Benefits Package: a well‑rounded package designed to support your health, financial security, flexibility, and long‑term growth, including major medical, dental, and vision coverage, company‑sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
• Perks That Support You: a continuous learning stipend, paid parental leave with extended work‑from‑home flexibility for new mothers, company‑wide celebrations, and an annual global summit that brings teams together.
• Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab‑and‑go options to keep energy high and focus sharp throughout the day.
• In‑Office, Hybrid
  
  Schedule:
  
  Our team comes together in our Downtown Chicago office Tuesday through Thursday for high‑impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE
• Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
• On‑Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on‑site café/restaurant, along with lobby services including a sundry shop, ATM, and Fed Ex Office.
• Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.
• Fitness & Commuter‑Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.
• Community & Tenant
  
  Experience:
  
  tenant programming, shared amenity spaces, and unique building features such as its on‑site bee hive sustainability program.

• Bachelor's degree in business, Marketing, Communications, Technology, or another related field.
• 5+ years of experience in a similar B2B SaaS account management, renewals, expansion, customer growth, or strategic account role.
• Direct SaaS experience is required. Candidates must have experience managing existing software customers, recurring revenue, renewals, account growth, upsell/cross‑sell opportunities, and customer expansion motions.
• Proven success owning and growing a portfolio of existing SaaS accounts, including renewal management, retention strategy, expansion identification, pipeline development, and revenue forecasting.
• Experience working with mid‑market, enterprise, or strategic customer accounts with multiple stakeholders, departments, decision‑makers, and buying influences.
• Strong understanding of recurring revenue models, ARR/MRR, renewal timelines, contract value, expansion pipeline, churn risk, adoption signals, customer health, and account planning.
• Ability to identify meaningful upsell and cross‑sell opportunities by understanding customer goals, platform usage, business challenges, team structure, and future growth opportunities.
• Excellent relationship‑building skills with the ability to develop trust across executive sponsors, day‑to‑day users, marketing leaders, SEO…