Longtail Account Manager AmTrav - US

Account Manager

We're on the hunt for a dynamic Account Manager who thrives on building and nurturing relationships. If you've got the background, creativity, and enthusiasm to help our clients maximize their travel budgets while minimizing the time and resources they spend managing it, you might be the perfect fit!

As an Account Manager you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

In this role you will be responsible for a portfolio of accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.

Please note, this role is supporting our AmTrav product and customers, not the Perk platform

• Own a portfolio of Longtail customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
• Gain a deep understanding of your customers' business and be able to leverage this information to ensure that the customer maximizes their usage of Am Trav
• Identify growth opportunities and develop your portfolio by adding new business opportunities
• Leverage data analytics to provide clients with business reviews, reports and presentations to senior stakeholders
• Be an expert on the portfolio of AmTrav products to meet & exceed quarterly targets of Up / Cross-selling
• Develop strong relationships with your clients that will shape their business travel programs
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
• Act as a key contact between the internal AmTrav teams and the Account Management Team, to ensure clear cross team communication
• Effectively prioritize your time to maximize impact in key business areas

• 2+ years in a professional client relationship role
• Outstanding presentation & communication skills and the ability to build deep relationships
• Great prioritization and time management skills
• Result oriented mindset while keeping customer satisfaction as your top priority
• Great ability to analyze and translate data for your customers

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains
• Focused and determined:
  You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
• You seek feedback early and often and are open to both give and taking constructive and direct criticism

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub's gym subscription from your start date
• Rest assured that you're covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
• Plan for your future with our 401(k) plan with company matching contributions
• Care for your furry friends through partner discounts on pet insurance
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks' paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year

Compensation for this role is a combination of salary and stock options. The base salary is $73,700. Additional quarterly spiff structure will be tied to achieving revenue & retention targets

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work…