Remote Inbound Lead Qualification Specialist

Job Title:
Lead Qualification Specialist

Compensation: $40,000 - $50,000 (based on qualifications) plus performance based bonus

Position Summary

The Lead Qualification Specialist owns Domino North America’s inbound demand. This is an entry-level role responsible for receiving, qualifying, and routing every inbound lead quickly and accurately, ensuring nothing is dropped and that sales receives warm, qualified handoffs. The role is the first line on inbound demand – solutions inbox, web forms, live chat, and trade-show capture – and uses marketing’s lead scoring to decide what advances.

It is a genuine development bench: strong performers grow toward outbound development and sales roles. Outbound prospecting is owned by the Lead Generation Specialist.

Location

Remote

Main Responsibilities/Essential Functions

• Receive and triage all inbound leads (solutions inbox, web form fill-ins, live chat on the Domino NA website, inbound phone/email) promptly.
• Qualify inbound leads using marketing’s lead-scoring criteria; reach out to further qualify where needed before passing to sales.
• Route qualified leads to the correct Account Manager or National Account Manager with a clean, warm handoff and complete intake data.
• Manage the inbound-to-SRL process and ensure no qualified lead is left unworked.
• Maintain data quality and hygiene at the point of intake (accurate, complete, de-duplicated records).
• Support trade-show and event lead capture and follow-up.
• Escalate inbound leads that need outbound development (e.g. a high-value account a campaign re-engaged) to the Marketing Manager, who may route them to the Lead Generation Specialist.
• Travel to support trade shows, training and departmental objectives (~10%)

Supervisory Responsibilities

None

What You Need

Education & Experience

• High school diploma with some college course work, preferred
• Proven successful sales/telemarketing experience
• Some working experience in a B2B environment; experience in coding/marking/labelling equipment is a significant advantage

Skills & Knowledge

• Fast, organized, and accurate, able to handle inbound volume without dropping anything.
• Clear communicator, comfortable making qualifying outreach by phone and email.
• Detail-oriented with good data discipline in a CRM.
• Eager to learn the business and grow toward outbound development / inside sales.
• Salesforce familiarity (or fast ramp); process can be learned from existing documentation.

Physical Demands

• Sedentary work. Sedentary work involves exserting no more than 10 pounds of force at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. A certain amount of walking and standing may be necessary in carrying out job duties.

Health & Safety Concerns

• General Office Environment

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA.

Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit  to learn more about “The Domino Difference?!

Company Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and…