Account Director, Global Sales Luxury & Lifestyle Transient/Group – Canada + Northeast
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-09-07
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Sales
Account Manager, Hotel/Hospitality Sales, Client Relationship Management
Account Director, Global Sales Luxury & Lifestyle [Transient/Group] – Canada + Northeast US
Location:
United States, Georgia, Atlanta
Address: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 166597
The Global Luxury & Lifestyle Sales Director is primarily responsible for an account portfolio luxury agencies to maximize and drive revenues and market share to IHG brands. Knowledge of luxury consortia networks and agency partners across Canada and the Northeastern United States. Manage and coordinate transient and group luxury travel requests for hotel partners, ensuring a high level of service and client engagement.
Key to this role is creating, evolving and driving strategic global account plans while developing relationships and networks within the accounts to increase opportunities, conversion and revenue for our hotels. The role is responsible for interacting with all Associates from their respective accounts as well as IHG Hotel sales teams to deliver bookings from our mutual end user customers.
Travel – 40% [Northeastern U.S. and Canada]
Location – Remote:
Remotely based role and candidate must reside in Michigan, Illinois or Massachusetts or Northeastern U.S. and must be within 1 hour proximity to a major US airport
Your day to day
- Manage and develop portfolio of accounts to maximize market share and revenues;
Assess accounts and their opportunities, as a result create account plans as per the IHG template and execute strategies and tactics to drive revenue and market share. - Network within the accounts to find key decision makers, their support staff and other relationship opportunities.
- Collaborate with IHG hotels to design and deliver on in person events that allow travel agents to experience IHG brands.
- Conduct or participate in client meetings as well as plan and coordinate familiarization tours and site inspections.
- Handle and manage clients' queries or issues.
- Gather information on current and prospective clients/contacts to generate incremental business.
- Collaborate with IHG hotel facing sales teams to deliver for NHOPs and key portfolios of hotels.
- Keep an accurate record of all sales calls made for future reference and control purposes in the sales system.
- Maintain effective control of sales expenses.
- Assist with familiarizations and entertaining as required.
- Act as a resource for all on property hotel staff.
- Include hotel General Managers and sales staff where appropriate on sales call.
- Report to the Director of Global Luxury & Lifestyle for The Americas on market trends.
What We Need From You:
- Bachelor's or Master's Degree in Marketing, Management, Business, or a relevant field of work, or an equivalent combination of education and work-related experience preferred.
- 6-8 years progressive work-related experience in the service industry with at least 4 years in multi-unit or corporate roles in a hotel setting, as well as demonstrated understanding of technical and business knowledge and understanding of multiple disciplines/processes related to the position.
- Strong knowledge of luxury consortia networks and agency partners across Canada and the Northeastern US.
- Manage and coordinate transient and group luxury travel requests for hotel partners, ensuring a high level of service and client engagement.
- In-depth…
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