MRO Sales Manager, North

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Company: Armstrong World Industries

Primary location: Chicago,Illinois
Relocation offered:No
Employment status:Full-Time
Travel:>50%
Non-compete:Yes
Location: Work from home position located in Chicago,Illinois

The estimated base salary range for this role is $90,000 to $120,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

As a MRO Sales Manager focused on the MRO channel, you will be the go‑to expert for Armstrong World Industries’ ceiling solutions, driving growth through strategic collaboration with Grainger’s sales teams. Your mission is to empower Grainger sellers, deliver exceptional value to shared customers, and position Armstrong as the preferred ceiling solution provider across all key verticals including Commercial, Manufacturing, Government and Healthcare.

This role is ideal for a customer‑obsessed sales specialist with deep MRO industry knowledge, a strong understanding of Grainger’s go‑to‑market strategy, and a passion for enabling distributor success. You will report directly to the MRO Sales Manager.

• Make a visible impact on sales growth and customer success.
• Partner with industry‑leading organizations and decision‑makers.
• Expand your network across multiple industries and market segments.

• Drive Growth Through Partnership:
  Execute Armstrong’s sales strategy within a multi‑state territory by building strong, trust‑based relationships with Grainger Sales Leadership and Account Managers. Align on shared goals and execute joint business plans that drive revenue, margin, and market share.
• Enable Grainger Sellers:
  Serve as a category expert and trusted advisor, delivering impactful product training, sales enablement tools, and technical support to help Grainger teams confidently position Armstrong solutions.
• Deliver Customer‑Centric Solutions:
  Collaborate with Grainger to identify and close new business opportunities, by uncovering customer needs and delivering tailored ceiling replacement and upgrade solutions.
• Execute with Excellence:
  Own territory performance and deliver results aligned with Armstrong’s KPIs—product promotions, pricing, gross margin, and market share—while managing expenses within policy.
• Leverage Data to Drive Action:
  Use customer COGS data, Salesforce insights, and internal reporting to identify trends, optimize performance, and uncover new opportunities.
• Create Demand at the Facility Level: Partner with Grainger Account Managers to conduct facility assessments, identify ceiling replacement needs, and develop compelling findings reports that drive pull‑through demand.
• Promote Accountability and Follow‑Through:
  Implement structured follow‑up strategies to…